Global Head of Facilities Management

Global Head of Facilities Management

Department: Store Development

Purpose of role:
Full responsibility for leading, directing and delivering global facilities management services for Primark stores, Head Office and regional offices managing well maintained stores and buildings for customers and Primark colleagues and visitors. Also ensuring that Primark meet all their FM related legal and statutory obligations at all times.

Reports to: Director of Construction & Facilities Management

Location: UK or ROI with travel required in all markets

Job Purpose/Scope

• In this role you will lead the strategic management of all Facilities Management functions to maintain optimum stores, Head Offices and Regional Offices, environmental and support services standards within our FM guidelines and budgetary constraints.
• Creating optimised shopping and working environments, which are safe and secure, and ensure a productive and engaging setting for all users.
• Directing and overseeing the strategic activity and delivery of hard Facilities Management services across all regions, implemented in line with Primark requirement, standards, on cost, on time for works undertaken.
• Identifying opportunities that will continuously improve all aspects of FM operations. Focus on quality-of-service delivery, ensuring best practice
• Overall responsibility for all hard services. Support and lead the management of all Hard Services Incl. Asset Management across M&E plant, Buildings & Equipment and PPM scheduling
• Lead the FM departments engagement with ABF Group insurance and governance teams.
• Support the development of FM contracts and contractor management
• Contribute to FM Procurement strategy and benchmarking projects
• Organise and chair weekly operations meetings and ensure all objectives and requirements are clearly communicated across the team
• Developing and implementing systems and processes to establish and maintain records for the operating unit.
• Developing and implementing measures to improve the efficiency and cost-effectiveness of the facility.
• Creating and managing the operational budget, including monthly analysis, period review and forecasting
• Supporting the management and reporting of Facilities budgets in conjunction of the SFM Finance and Finance business partner
• Planning for the future by forecasting the facility’s upcoming needs and requirements.
• Ensuring all processes and compliance programs are met.
• Work across the business to support all aspects of operational service delivery
• Developing positive relationships with the leadership teams at each location to understand the dynamic business requirements and anticipate any inefficiencies or quality issues and work to quickly resolve.
• Continued engagement with Senior Retail leadership groups to ensure a collaborative working partnership.
• Managing external third-party service providers to ensure we receive appropriate service levels at the right cost.
• Actively being aware of Primark Cares policy and purpose and ensure the global FM function actively drives the green agenda looking for opportunities to implement.

People – Building relationships with colleagues

• You will be required to motivate, develop and lead a brilliant team and build great relationships with external suppliers making sure contracts are well managed and issues are escalated and resolved as appropriate. You’ll also have a great network in the facilities industry.
• Planning and scheduling the team onto projects, delegating and bringing insight into ways to prioritise and smooth demand so that you make the best use of the skills your team have
• Must be able to build trust and confidence through open communications and informing colleagues about issues that will affect their role
• Develop strong working relationships with all business stakeholders
• Contribute constructively to the team and lead by example
• Take responsibility for self-development and achievement of business and personal goals. Utilise all available resources
• Endeavour to ensure that Primark is able to achieve its goals by developing teams and supporting others
• Adhere to company policies and administration procedures

Knowledge/Skills/Experience

• Ideally 10 years experience within Facilities Management including senior management position.
• Experience of negotiating and procuring facilities management service contracts based upon best practice principles, with an understanding and working knowledge of performance measurement techniques within the current facilities management market
• Experience of International facilities management, with an understanding of relevant European legislation.
• Strong customer service focus, communication, and interpersonal skills with the ability to work well with a wide range of internal stakeholders and international vendors/suppliers.
• You will have experience of diligently managing customer relationships within organisations and with managing and recommending improvements to SLA’s with customers and facilities service providers
• You will have experience of the management of facilities management and capital revenue budgets
• Demonstrate the ability to delegate where necessary and appropriate but equally ‘roll-up sleeves’ to accomplish key requirements as well
• Excellent interpersonal skills with proven ability to work collaboratively. Able to find pragmatic solutions and adapt to changing situations
• Leadership skills with proven experience of leading, supporting and mentoring teams
• Able to present information, verbally and in writing, in a clear, persuasive and concise manner to a wide range of stakeholders
• Proficient in the procurement of facilities services and products
• Strong project management skills, including ability to plan effectively, follow through on commitments, track details and execute for timely completion
• Comfortable with managing against numerous deadlines and flexible with changing priorities