Central Admin Booking Clerk

Based in the Harlequin Office Park, Emersons Green, The Central Administration Team is a brand new team and will consist of 4 Central Administration Booking Clerks who will be supporting all of the 10 hospitals and surgical centres across the country.

No two days will be the same, and they will be required to react and adapt quickly toc hanging demands.

The ideal candidates should be enthusiastic to learn and have excellent customer service and computer skills as they will need to work with different administration systems and processes depending on the site they are supporting.

Led by our Central Administration Team Manager, the team will be starting around the same time, will under-go training and induction together and will be an integral part of our central support services to ensure we achieve our administrative KPIs.

Key tasks/Result areas

To work closely with administration and operational managers across Practice Plus Group to understand demands.

Have excellent customer service skills and telephone manner.

Have excellent IT skills and attention to detail.

Be able to prioritise demands in line with booking targets

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To react and adapt quickly to changing demands and priorities

To work without direct supervision.

Handling and responding to queries and complaints

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Ensure when booking theatres that the Referral to Treatment (RTT) targets are met, reporting any concerns to the Central Administration Team Manager.

Build and retain good rapport with all stakeholders within Practice Plus Group.

To ensure that referral documents are scanned to the clinical system according to current time standards during periods of low demand from services, providing support to central support functions.

To book theatre and outpatient sessions within strict booking guidelines adhering to RTT breach dates and ensuring optimal utilisation of clinic lists.

You will have relevant experience, excellent communication and interpersonal skills as well as the ability to stay calm in difficult circumstances. Just as important though is your flexibility, belief in teamwork and your ability to use your initiative, follow instructions and prioritise a busy workload.

Everything we do is focused on providing a high standard of safe and effective patient care. When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. If you want to move up the ladder, we’ll support you. If you just want to stay in your role, that’s fine too. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

To apply for the role click on the link below. If you have any questions contact Dale.Leer@practiceplusgroup.com in our friendly resourcing team, or call 07971030100

We will contact all shortlisted candidate but please note Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the UK.