Charity Shop Manager

New Shop opening!

If you are looking to make an impact and develop your business skills, join us and drive the success of a brand new location in our retail network.

You will need to thrive on the opportunity to run your own shop and have strong interpersonal skills. This is more than just a job. It’s an opportunity to make a real difference by sharing your passion and retail flair to optimise sales and improve customer service.

You and your Assistant Shop Manager will manage a team of volunteers to maximise profit and achieve a great shopping experience for our customers. You will champion the PDSA name and raise awareness generating the item and cash donations which are so critical to our charity.

The role of Shop Manager will:

• Lead the team to maximise profit by ensuring a great retail experience, strong brand messaging, efficient stock rotation and good use of financial and competitor data
• Coach, recruit and train a team, including volunteers, to be the best they can be encouraging new ideas and ways of doing things
• Drive a culture of continuous improvement constantly reviewing KPIs and performance data to gain insight into what works and what doesn’t
• Be passionate about PDSA as a charity and raise awareness of what we do with every customer

About you

You will need:

• a proven track record of delivering objectives and profit targets
• knowledge of what constitutes great customer service
• self-motivation, organisation and a can do attitude

About the rewards

We’re really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment resulted in us being included in the Sunday Times Top 100 Best Not-for-Profit Companies to Work for in the UK – a title we hope to retain in future years to come.

In addition to competitive salary and 35-hour week indicated, we also offer a variety of benefits, including:

• 25 days holiday per year plus bank holidays and the option to buy and sell holidays
• Additional Wellbeing day every year at discretion of the Director General

• Contributory pension scheme and life assurance (4 x annual salary)
• Excellent career and development opportunities
• Employee Assistance Program and on-line Well Being Centre
• Range of Retail Discounts etc.

To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple applications form.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.

To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.