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🇬🇧 United Kingdom Corridor 🛡️ Verified Employer Direct Placement

Customer Support Associate - 6 Month Contract

🏢 Partnerize 📍 Newcastle upon Tyne, England 💼 Company - Private
Currency:
£39,730 - £41,999
£3,311 - £3,500 / mo
Verified Corporate Employer (Authorized Corporate Employer)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics
Location Base
Newcastle upon Tyne, England
Tier-1 UK Economic Zone
Est. Take-Home Pay
68% - 74% (After PAYE & NI)
Single tax filer baseline
Transatlantic Parity
1.0 GBP ≈ $1.28 USD Living Standard
Direct corporate benchmark

Position Overview & Specifications

Who We Are:

The partnership channel offers scale and automation on a pay-for-performance model that delivers the operating leverage necessary for brand survival. Partnerize empowers marketers with technology built to discover, engage, and convert audiences, at scale, all while maintaining brand safety and control.

Why Join Us?

Our commitment to growing partnerships doesn't end with our clients. Our employees are carefully selected to be a part of our company because they emulate a carefully crafted and practiced set of core values that define us and our business. Joining Partnerize means joining a company that sincerely values your talent, expertise, and passion. We strive each day to hire and retain only the best. Doing so affords us the opportunity to be the best in the business, to exceed our clients' expectations, to innovate, to teach—and most importantly—to earn and maintain our clients' loyalty.

*This position is for a six month contract only. Ideal candidates will be located in/around Newcastle Upon Tyne, UK and be able to be in the office 1-2 days a week.*

Purpose of the Role

The Customer Support team mission is to ensure all clients receive the best customer experience and understand the true value of Partnerize to grow revenue.

As a member of the Customer Support team, you will provide support, training and guidance to Partnerize's customers – primarily in the EMEA region but also globally; educating and consulting them on how to use our software. Occasionally you will travel to meet clients, manage or partake in internal or customer facing projects and also provide training to customers and internal teams.

Essential knowledge, skills, and abilities

  • Client or customer support experience
  • Teamwork, strong work ethic and enthusiasm to learn
  • Ability to communicate technical information to a non-technical audience
  • Strong prioritisation and organisational skills
  • Strong interpersonal and soft skills
  • Comprehensive computer literacy
  • Problem solving skills

Desirable knowledge, skills, and abilities

  • Experience in digital marketing

UK Benefits & Perks

  • 25 days holiday in addition to bank holidays
  • Enhanced Parental Leave: 6 months full pay for birth parent, 4 weeks non-birth parent at full pay after one year employment
  • 5 extra 'Partnerize Parental Days' each year
  • Private Medical Insurance through Bupa
  • Enhanced pension contributions
  • Cycle to Work scheme
  • Eye Care Vouchers
  • Life Assurance
  • Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Fridays program
  • Regular company events and activities


Our Commitment to Diversity & Inclusion

We are committed to attracting, developing, and advancing our outstanding team members, regardless of race, ethnic identity, sexual orientation, religion, age, gender, gender identity, physical abilities, or any other dimension of diversity. We strive to foster an environment where people can be their authentic selves, raise concerns and innovate, all without fear; where they are treated fairly and respectfully, have equal access to opportunities and resources and can contribute fully to the organization's success. Every individual in our business is expected to live this commitment without exception.

Privacy and data protection. The data collected as part of this application will be used for the recruitment process and any subsequent employment. You can find further information in Partnerize privacy policy here: https://partnerize.com/privacy-policy/

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Candidate Selection & Onboarding Process

1

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

2

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

3

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

4

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

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Hiring Organization
Partnerize

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Location: Newcastle upon Tyne, England
Eligibility: Verified Employer Direct Placement
Schedule: Company - Private
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