Front of House Manager

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 299 bedroom Park Plaza Victoria London Hotel, you will do more than just welcome our guests. As a Front of House Manager you can bring your passion and positive personality to work and be part of this vibrant team.

We are looking for a Front of House Manager:

• Who liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met, whilst
• ensuring the smooth running and robust strategic direction of the Front of House department.
• Who will manage and develop their team through planning and execution of payroll and rotas, recruitment, induction, training, appraisals and performance management.
• Who provide leadership through leading by example
• Who clearly communicate both operational and strategic information, ongoing customer feedback and ensuring team members are trained and developed
• Who empower the Front of House teams by providing an inspiring service culture through briefings, team meetings and coaching
• Who have previous Front of House Manager or Front Office Manager experience in a hotel

As a Front of House Manager you will receive:

• Two wellness days per year, meaning all team members start with 30 days holiday per year (pro rata) – this increases with service!
• Salary: Competitive
• Discounted gym memberships
• Access to free financial and mortgage advice
• Shift patterns shared at least 2 weeks in advance so you can plan your life around work!
• Discounted hotel staff rates
• Two meals per day, every day (including days off if you wish to come in!)
• Great Learning and development opportunities

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.