Area Coordinator - Days

About us

Our teams are putting the world’s retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery.

About the role

We are looking for a proactive, energetic and enthusiastic Area Coordinator to work Days at our Customer Fulfilment Centre (CFC) in Erith; Kent. The successful candidate will be responsible for assisting with managing the performance of a designated department within the warehouse of the CFC in an efficient and professional manner, ensuring all targets are met without loss in performance to the business and within the site management structure. As an Area Coordinator you will help the Area Managers lead the daily running of site operations with responsibilities relating to all aspects of site safety and quality of service, delivering operational targets within the agreed budget and time frame. This role is for 48 hours per week, starting at 06:00 AM on an any 4 days from 7 rotation. Due to having two rotating teams to cover the operation, there will be occasions where both teams are working on the same day, on a crossover shift, meaning there will be a requirement to occasionally work a 5th day per week, as needed.

About you

The ideal candidate will foster our Diversity and Inclusion journey by empowering people and by respecting and appreciating what makes them different.

Ensure all appropriate communication and key site messages are delivered consistently, clearly and effectively to promote good relationships and levels of engagement. Welcome and support all new team members, sharing additional knowledge and information required in order to maximise the new starter experience, capture employee headcounts for a specific work area, ensuring employees are deployed and managed fairly while on shift. Contribute to the delivery of the main people KPIs for your Business Unit including labour turnover and absence %. Highlight development and upskilling opportunities to support the continuous improvement and personal development of the team. Take ownership for identifying and resolving physical and technical issues affecting the operation (such as software and defective equipment) within your business unit, escalating as appropriate. Pro-active reporting of production issues, ensuring all relevant and operational critical issues / incidents are identified and resolved / escalated, to minimise disruption to productivity levels and customer service metrics within your business unit. Make recommendations for future improvements and best practice. Ensure that all processes and supporting tasks are completed to agreed timescales and support the achievement of all relevant KPIs associated to the customer. Strong verbal and written communication and numeracy skills are a must and a passion for dealing with people and a focus to achieve employee satisfaction. Knowledge of food safety standards and compliance are preferred and previous experience in a warehouse or logistics environment are essential.

What do I get in return?

Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. Private healthcare; Car salary sacrifice and Cycle to Work schemes; A range of amazing benefits, including Free Shares and Life Assurance; 15% off your Ocado.com shopping; Company shop offering discounts of up to 70% on groceries from leading brands and major retailers; Exclusive travel, retail and leisure discounts nationwide; 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete); Enhanced Pension scheme, matching employee contributions up to 7% of salary; Employee Assistance Programme.

We’re in it together, we are proud of what we do, we can be even better

Ocado is an equal opportunities employer and it takes its obligations under the Equality Act 2010 and Rehabilitation of Offenders Act 1974 very seriously. We treat all our employees fairly and equally, regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, pregnancy and maternity, trade union membership or offending background, or the fact that they are a part-time worker or a fixed-term employee. Our employees and applicants for employment shall not be disadvantaged by any policies or conditions of service which cannot be justified as necessary for operational purposes.

Closing Date: Monday 13th March 2023 - Due to the fast paced nature of our business, this vacancy may close sooner.