Receptionist

Northcote are looking for a Receptionist to join their team. This is an amazing opportunity to work in an award-winning Hotel.

Full time: A mix of early, mid and late shifts

Northcote is looking for a Receptionist to assist our Front Office team to handle day to day enquiries, take reservations and look after our in-house guests. As a Receptionist you will undertake general admin tasks such as menu typing, processing vouchers, generating bookings, creating reports and taking payments.

As a team we strive to offer a fantastic journey to all our cherished guests from their initial reservation booking to their end of stay check out. A Receptionist is an integral cog and liaises with all departments to support and assist in creating a smooth operation and service to our guests. You will have the opportunity to develop yourself professionally with various training programmes provided by Northcote.

Responsibilities:

You will be part of a small, friendly team who are guest-facing, helping to make every guests stay unforgettable. You will also be the first point of contact by phone and email, answering general queries and making bookings for the restaurant and hotel.

• Creating a welcoming atmosphere for all guests.
• Ensuring each guest is escorted to their room and familiarised with the facilities of the hotel.
• Accurately performing all cashiering activities, such as taking all payment types upon check-out (cash, debit or credit card) and resolving any late and disputed charges.
• Being aware of all daily functions, events, VIPs and group arrivals.

Benefits

There are some fantastic perks that come with being part of the Northcote family! As well as team events, supplier visits and team treats, you also receive group discounts among many other benefits…

• Private Healthcare
• Death in Service benefit
• Gym Discount
• Up to £3k bonus paid bi-monthly
• Excellent training and development opportunities
• Meals on duty
• Uniform provided
• Excellent career progression opportunities within a successful growing business
• Support in entering top industry competitions
• Up to 50% staff discount on food and beverage throughout the Stafford Collection
• Discounts with Pride of Britain hotels