Communication Officers and Communication Officer Controllers

Opportunities for Communication Officers and Communication Officer Controllers

Full time opportunities available, Part time working will be considered on a case-by-case basis.

Transferee Call Handlers and Dispatchers are welcome to apply from other services.

We are proud to announce that we are currently recruiting for Communication Officers and Controllers, at our Force Control Room, which is located at Fulford Road, York. These can be a challenging, yet rewarding jobs, where no two days are the same. Our teams are the first point of contact for some 800 emergency and non-emergency phone calls every single day. As a member of the team, you will be at the heart of policing in North Yorkshire and will find yourself dealing with incidents that most people will not come across in their lifetime.

The importance of this role to the communities of North Yorkshire can never be underestimated...

Stop and think. What’s going through your mind? Did you listen carefully? Did the caller say they slammed the door in his face, or just slammed the door? Is the door locked? Did they say he has a knife or had a knife? You need to know the facts, so you know what action to take next, most importantly whilst you’re listening to what the caller is saying, you are also typing and, in your mind, categorising the call, in order of priority, whilst at the same time calmly reassuring the caller that help is on the way…

Do you have what it takes? Could you be somebody’s lifeline in what could be the worst moments of their life or when they are at their lowest?

We ask our teams to assess the priority and severity of incidents, whilst always doing their best to reassure the caller that we'll get them the appropriate support or assistance as quickly as possible. So, what does a typical day look like?

Required Experience

You do not need previous experience; instead, we're looking for common sense, attention to detail, great IT skills including good typing skills, excellent communication skills and a calm head under pressure. Above all, you'll have the drive, passion and determination to make a difference and deliver an outstanding service to the communities of North Yorkshire.

Shift Patterns

You will be required to work a shift pattern of 12-hour shifts, on a 4 on 4 off rotation pattern. These patterns are either 24/7 or non-24/7 finishing latest at either 12 midnight or 2am, depending on your contract. Examples of shift patterns are available and can be discussed at interview or by telephone/ email enquiries to our Talent Team.

You will complete 10 weeks of training and due to the comprehensive training programme, you will not be able to take any holidays during this time. We have start dates planned throughout 2023, including the first course date 2nd October, 2023.

Location: Force Control Room, Fulford Road, York

Salary

Communications Officers £21,432 - £23,835 (Scale 3 / 4.2).

Communication Officer Controller £23,100 - £25,353 (Scale 4)

The roles have a shift allowance of either 15% or 20% depending on which shift pattern is chosen and weekend working (where applicable). Total earnings including allowance c. £27,833 - £28,814.

Dates for the diary

Tuesday 18th May 2023 6.30pm: We are holding a familiarisation event which will provide applicants with an insight into the role and the wider Force Control Room – please click here to register.

22nd – 26th May and 26th-30th June – Face to Face Interviews are planned to take place at our Force Control Room in York. All applicants will also be expected to complete an online assessment as part of the recruitment process. If you cannot make these dates but wish to apply, please contact Lucy.sutton@northyorkshire.police.uk for alternate assessment dates . More details to follow after the closing date.

Positive Action

We, at North Yorkshire Police value difference. We have a positive action team who are dedicated to supporting you through your application and beyond. If you feel you need any reasonable adjustments to help reach your potential, please contact our Positive Action Team positiveaction@northyorkshire.police.uk