Dental Hub Administrator

Looking for a rewarding Career in the NHS with enhanced salary and benefits package?

The NHS is the largest employer in Scotland!

Dental Hub Administrator – 12 and 24 hour contracts available

Are you a service focused individual with a passion for delivering a professional service?

Do you pride yourself on having excellent communication skills?

Do you have experience of working in a fast-paced environment?

Who We Are

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services

Where We Are:

Our Regional Centres are located at Hillington, Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen. This role can be based in our Lumina Centre & Norseman Centre. More details and centre addresses can be found within the job pack.

The Role…..

Scottish Emergency Dental Service (SEDS) is part of NHS24's 111 service. It is a patient focused Out of Hours Dental service for the people of Scotland. It Provides Dental Assessment, consultation, dental information and dental appointment information from 18:00 - 08:00 mid-week, weekends and public holidays via telephone in various contact centre’s across Scotland.

The post holder is an integral part of the dental team, consisting of dental nurses, senior dental nurse, and dental hub team manager. The post holder will work closely with the NHS 24 frontline services team.

Key Responsibilities:

• To work as part of an established, team within the Scottish Emergency Dental Service (SEDS) at NHS24
• Allocate dental appointments for patients via the telephone at the appropriate out of hour's dental clinic, based on the patient's registration and dental services available in the patients Heath Board area at the time of their call
• Ensure efficient transfer of patient's details using the computerised system to appoint and send call records to the appropriate Health Board partners
• To undertake a varied range of administrative tasks to support the smooth transition of patient data within the 111 service and between NHS 24 and Partner Health Boards

Successful applicant:

• A customer service focused individual with experience of dealing with the public within a professional environment
• Strong written and verbal communication skills
• Proficient user of all Microsoft 365 packages and associated applications
• Excellent attention to detail
• Ability to work under pressure and be able to prioritise workloads whilst adhering to policies and procedures
• Adopt a pro active can-do approach
  

Our Enhanced Salary Package:

NHS 24 offers a complete benefits package, with a permanent contract on Band 2 £23,362 - £25,368* (pro rata for part-time hours).

• Basic Hourly Rate of £11.95
• Saturday / After 8pm Weekday Hourly Rate of £17.20
• Sunday / Public Holiday Hourly Rate of £22.46

• Placement on salary scale is dependent on confirmation of previous relevant NHS service. NHS 24 shift patterns command an average uplift of 33% in addition to the basic salary shown. Dependent on individual shift patterns, this information is indicative only, and cannot be taken as guaranteed.

Benefits:

We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:

• 35 days annual leave (rising to 41) pro-rata
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
• NHS discounts on goods and services
• HELP, employee support and assistance
  

Interested?

Please download the Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application.

We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.

The closing date for submitting your completed application is 23rd June 2023 at midnight.

Recruitment Timeline (subject to change)

• Subject to change

NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.