Call Handler

Please note this is a part-time post and the salary for this position will be pro-rata.

The successful candidate will be able to provide comprehensive Administrative and Clerical support to clinical and non-clinical staff in order to ensure the smooth running of the service. You will be answering incoming calls to the sexual and reproductive health appointment line. You will be maintaining up-to-date robust patient records on NASH IT database/ system. You will resolve and dispute appointment times and/ or offer appointments.

KNOWLEDGE, TRAINING AND/OR EXPERIENCE REQUIRED TO DO THE JOB

Formal administrative/ secretarial qualification e.g. SVQ 3 or equivalent

A minimum of 2 years relevant experience in an office administration capacity. Experience of a range of software packages including Microsoft Word, Powerpoint, Outlook and Excel (incl. complex formulas).

• 
  Well-developed interpersonal skills in customer care.
• Excellent communication skills.
• Good organisational and planning skills.
• Understanding of a range of procedures and processes.
• Ability to prioritise work and work on own initiative whilst under pressure.
• Proficient I.T. skills that include a working knowledge of Microsoft packages.
• Ensuring confidentiality, diplomacy and discretion are maintained at all times.

Informal enquiries regarding the post will be welcomed by lorraine.russell@lanarkshire.scot.nhs.uk

For queries regarding the application form or recruitment process only, please contact jennifer.hughes@lanarkshire.scot.nhs.uk stating the job title and reference number in the subject. Please note: all job-related queries must be directed to the informal contact noted above.

Please note: we anticipate a high level of interest in this position and may close the advert once sufficient applications are received. Please complete and submit your application early.

‘In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make-up of our society. A place where every individual can thrive, develop and succeed based on skill, knowledge and talent, regardless of race, disability, gender, sexual orientation, care experienced* or any other dimension that can be used to differentiate people from one another.

• Care-experienced applicants are people who live/have lived with foster parents/kinship carers or who live/have lived in a residential children’s setting/secure unit.’

Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.

Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence

NHS Lanarkshire has a legal obligation to ensure that it does not employ any Worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. Candidates who require a Certificate of Sponsorship can access further information at www.bia.homeoffice.gov.uk. Skilled worker Visa and all current immigration rules are available at www.gov.uk

NHS Lanarkshire Recruitment Website

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