Boutique Coffee Expert - Leeds
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Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
Location: Leeds
- Using storytelling and theatre to engage customers in a tasteful and unique coffee experience, adapting to the customer's needs ensuring every customer interaction is elevated.
- Acting as the ultimate Nespresso brand ambassador displaying expert knowledge of Nespresso’s products, services, and sustainability commitments.
- Ensures exceptional house keeping standards are maintained across all customer areas with all experiential areas set up to deliver an incredible customer journey.
- Facilitating new starter and product launch training.
- Taking accountability for managing and resolving escalated complaints.
- Actively contributes to commercial performance by delivering experience and presenting the customer with relevant commercial offers.
- Responsible for the safe and compliant day to day operations of the Boutique.
- You’ll have a proven track record of delivering exceptional customer service utilising your communication and interpersonal skills.
- A strong understanding of the retail and competitive environment in which the Nespresso Boutique operates.
- You’ll have a passion for coffee and willingness to learn and leverage new knowledge and skills in your own work.
- Can demonstrate an understanding of effective team coaching and training and providing feedback.
- Maintain and support a positive and collaborative team culture
- A Competitive Pension
- Up to 10% bonus
- 25 days holiday + bank holidays
- A complimentary Nespresso Coffee Machine & monthly supply of coffee capsules of your choice.
- Excellent training
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Boutique Coffee Expert - Leeds • Nestle
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