Visitor Operations Manager

Could you lead the day-to-day operations of one of the National Trust's most visited properties? If you can keep calm under pressure and instigate procedures that help teams to run efficiently, we would love to hear from you. We'd love you to be dedicated to welcoming everyone, including audiences that might seem harder to reach.

This is an exciting new role for Anglesey Abbey, reporting to the General Manager. If you would like to discuss this opportunity with him further please contact him at martin.beaver@nationaltrust.org.uk

What it's like to work here:This vacancy is included in a trial of the ‘Disability Confident’ scheme (level 1).

If you have a disability, and your qualities, skills and experience are a good fit with the 'Who we're looking for' section below, we will guarantee you either a telephone or face to face interview. Please contact us at adjustments@nationaltrustjobs.org.uk, when you apply, to let us know, quoting the reference number for this vacancy.

Anglesey Abbey is one of the largest properties in our care. Our team of staff and volunteers are friendly and enthusiastic about this special place, and we have ambitious plans for the future. Our Jacobean-style house, magnificent gardens and working watermill provide the backbone to a great day out, which also includes our children's play areas, Redwoods Restaurant and a high-quality retail offer.

Click here for more information about this location

What you'll be doing:In this role you'll lead our day-to-day operations to ensure that we provide a high standard of visitor experience across the Property. You'll plan ahead, ensuring that changes to procedures are implemented well, in collaboration with other teams.

As an innovator you'll constantly be looking for ways in which we can improve our visitor experience, ensuring that we maximise resources and demonstrate high standards.

As a member of our Property Leadership Team, you'll contribute to the future strategic direction of Anglesey Abbey and role model our values. You'll champion 'Everyone Welcome' and ensure that your team provide high quality presentation and customer service.

Please refer to the Role Profile attached to this advertisement for further details.

Who we're looking forWe’d love to hear from you, if you are:

• A great collaborator, with experience of leading complementary teams.
• Organised with strong attention to detail and high standards.
• Good at thinking on your feet and problem-solving with minimal supervision.
• Able to think about the needs of different audiences.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice