Collections & House Officer

Do you have a proven track record of helping to ensure the preservation and presentation of collections, sharing your work with visitors and bringing the history of collections to life. If so, then please read on.

What it's like to work here:This vacancy is included in a trial of the ‘Disability Confident’ scheme (level 1).

If you have a disability, and your qualities, skills and experience are a good fit with the 'Who we're looking for' section below, we will guarantee you either a telephone or face to face interview. Please contact us at adjustments@nationaltrustjobs.org.uk, when you apply, to let us know, quoting the reference number for this vacancy.

Reporting to the Collections and House Manager, y ou will be a member of the Collections and House Team. You will lead and line manage one of our Collection Assistants to deliver our ambitions as one of the Trust’s Treasure Houses. Alongside our conservation priorities your focus will be to deliver our visitor operations in the hall. You will work with our volunteer team leaders to get the best out of our visitor experience volunteers to consistently deliver excellence service and experiences. There will be many opportunities to develop within your role, including leading conservation and experience projects.

Hardwick, an impressive Elizabethan masterpiece, with a world-class collection of textiles, paintings and furniture, gardens, a working flour mill and heritage listed estate, has something for everyone. We're passionate about caring for this wonderful property and visitors are at the heart of all we do. We're a busy, driven team, who likes a challenge. We collaborate with each other and the wider property to engage, share our stories and provide exceptional service.

What you'll be doing:You’ll be responsible for the daily opening of the house, ensuring appropriate resources are in place to be able to provide a consistently excellent service for our visitors. Working with a team of Collection Assistants, you'll supervise the team responsible for implementing conservation routines, preventive conservation and annual deep cleaning programme within the house to ensure excellent standards of care, delivering strategies to improve conservation.

You'll collect and record information during housekeeping cleaning routines to inform our understanding of the house and the collection, and use preventive conservation techniques to improve how we conserve, interpret and present the property. You’ll enjoy telling visitors about our fascinating history, sharing tales from the past as well as your personal experience of working here.

• Have knowledge of customer care and approaches to optimising visitor enjoyment

• Are a good team player with day to day line management and supervisory skills

• Have good interpersonal skills enabling relationships to be maintained

• Have some knowledge and experience of managing costs and expenditure

• Are willing to contribute original or imaginative ways to make elements of the collection or house that are difficult to reach accessible to all visitors

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice