Customer Success Manager (Dutch Speaking)
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
As a member of the Partner Success team, the PSM is the primary relationship holder between N-able and our partners. Leveraging their customer service experience, industry knowledge and relationship building skills, the PSM will work with partners to ensure they are achieving value with their existing subscriptions, drive new product adoption, and achieve retention targets by delivering a best in class customer experience.
- Regularly deliver value conversations related to N-able product offerings, relevant industry trends, corporate updates, and detailed strategic business reviews.
- Impact retention rate; increase product adoption and ensure partners are using N-able best practices and leveraging N-able support resources.
- Drive awareness of N-able suite of product offerings and identify new opportunities in collaboration with the sales team.
- Identify at-risk customers and turn their experiences around by utilizing customer success programs and available resources.
- Proactively identify opportunities to increase customer value and/or resolve potential customer retention issues by acting as a customer advocate.
- Be the voice of the customer internally, providing feedback to all relevant department
- Experience in account management, sales or customer service experience in the software industry.
- Understand how to engage and excite an audience, catering learning experiences for all skill and interest levels.
- Experience collaborating directly with internal teams (Sales, Customer Support, Marketing)
- Experience with Salesforce, Gainsight/Totango, and Tableau is an asset.
- Must be fluent in Dutch
- Medical, dental and vision coverage
- Generous PTO and observed holidays
- 2 Paid VoluNteer Days per year
- Employee Stock Purchase Program
- Discounted gym access at several local facilities
- FuN-raising opportunities as part of our giving program
- N-ablite Learning – custom learning experience as part of our investment in you
- The Way We Work – our hybrid working model based on trust and flexibility
#LI-SW2
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Customer Success Manager (Dutch Speaking) • N-able
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