Customer Service Administrator

people Recruitment are currently seeking an enthusiastic and confident Customer Service Administrator on behalf of our client who are a reputable and thriving international logistics provider based in Rochdale.

• Location: Rochdale (OL16)
• Hours of work: 08:30 – 17:30, Monday to Friday
• Salary: £22,500
• Benefits: 27 days holiday plus bank holidays, advanced company pension, and free parking

The Customer Service Administrator will liaise with various business stakeholders to ensure that the customer receives a quality service. The role will interact with the customers and provide and process information in response to inquiries, concerns and requests about the collection or delivery of export shipments and UK shipments.

Duties will include but not be limited to:

• Administration of commercial invoices to ensure accuracy in line with customs regulations for export to Europe
• Managing the CRM system to prepare shipments for export processing
• To provide a professional image of the business in dealing with customers on the phone or electronically
• To communicate and co-ordinate with internal departments to ensure that the agreed service levels are met
• To proactively inform the customer of any issues or deviations to the plan and provide an alternative course of action
• To respond promptly and accurately to customer enquiries
• To record accurately all actions taken so that they can be reviewed and analysed
• Error report management and customer KPI report production utilising the Active Report system and Hyperion
• To analyse data from IT systems to understand the customer situation
• To handle and resolve customer complaints in a professional manner
• To remain self-controlled and professional, listening to what customers think and feel in order to make them feel important and deal with their concerns effectively
• To develop a culture of trust both within and outside the immediate team in the pursuit of delivering a quality service to the customer
• Occasional visits to customers including face to face meetings and service reviews

The required traits, skills, and background

• Excellent communication and relationship building skills (written and verbal)
• Ability to tailor your communication/language in a way that the customer understands
• Understands the importance of listening and understanding situations from another’s perspective
• Excellent problem solving and analysis skills
• High levels of accuracy and attention to detail
• Able to efficiently plan a workload that has proactive and reactive elements to it
• Adaptable and willing to learn
• Self-motivated and able to use own initiative to manage your own workload
• Experience within the logistics or transport sector (road operations) would be advantageous, but is not essential
• Geographical knowledge of Europe and/or UK road operations would also be advantageous but is not essential

Please note that Mpeople Recruitment cannot always respond to all applicants due to the high volume of CV's received. We wish you the best of luck with your job search.

Job Types: Full-time, Permanent

Salary: £22,500.00 per year

Benefits:

• Additional leave
• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday
• No weekends

Work Location: In person