IT Support Technician

Overview

We are looking for an IT Support Technician to join our diverse and established IT team. We have an exciting mix of skills and technologies and have been rapidly developing our systems and processes, so this is a great opportunity to gain experience in IT support and administration in a busy and growing retail environment.

The right person will gain exposure to Windows, MS Exchange, MS Office, O365, Azure, remote assistance, WAN, PXE and LAN networking and EPOS. This is envisaged as an established role for someone intelligent and self-motivated, who is moving up from a 1st line role to advance their career. This role will provide room to grow their skills and knowledge, and an opportunity to progress as they gain experience and wisdom.

What you’ll be doing

• Request fulfilment
• Ordering equipment for stores and offices
• Maintaining stock levels
• Asset management for endpoints and mobile devices
• Licence administration for software
• Swapping out faulty equipment
• Support meetings
• Install, maintain, and support current and future applications
• Setting up new equipment for stores and head office staff
• Contribute to processes and procedures
• Prioritising and managing several open cases and mini projects at one time
• Ensure appropriate standards and procedures are adhered to
• Active Directory Administration
• Basic networking configuration and troubleshooting
• Patching, hot fixes and virus updates
• Good Knowledge and Hands-on with Apple Devices (MacPro, MacBook and IOS devices)
• On-Boarding and Off-Boarding (JML)
• Good to have ITSM Knowledge.
• Work from Office.

We’d love to meet someone with

• Experience in either a Deskside or 1st line support role of at least 3+ year
• Ideally excellent GCSEs in Maths/Science/I.T. (Preferably A or AS –levels) or equivalent
• Experience in administering AD, Windows updates and managing Exchange
• Customer relations experience
• Good people skills
• Excellent team working skills
• Clear and articulate telephone manner
• Extremely strong organisational skills
• Logical approach to problem-solving
• Calm under pressure

What’s in it for you?

• Competitive salary and benefits package
• Holiday allowance
• 50% staff discount & 25% for family and friends
• Pension scheme

In 1997, we launched Mountain Warehouse to make the outdoors accessible to everyone by offering value for money product and exemplary customer service.
The outdoor industry had become very jargon heavy and we wanted to create a brand that would cater to our mothers and our neighbour’s kids as well as seasoned professionals who understood the technology.
Our expansion since then has seen the brand grow and the product evolve, but the small family business that makes MW special has remained. Great product is at the heart of everything we do.
As we expand internationally we employ a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our range through its paces.
Welcome to our journey.