Control Room Operator

CCTV Operator required for Busy Subway network

Based in Govan

Hours of work is 1900 - 0530 4 on 4 off

£10.72 per hour

CCTV License essential

Main Duties

• Managing high levels of incoming and outgoing telephone calls to both clients and branches.
• Utilise software to ensure the required monitoring and compliance standards are met.
• Work as part of a monitoring team liaising with different branches nationally.
• Follow correct procedures for incident reporting and real time monitoring.
• Work as part of a team, communicating effectively with team members and others.
• To carry out work in a safe and diligent manner and also comply with all Health & Safety policies and procedures.
• To undertake additional duties in line with management requests as required.
• Comply with IS) 27001 standards and procedures.
• Meeting individually set KPIs.
• Stay current with system information, changes, and updates.

What we are looking for

• Applicants must have a 5-year checkable history.
• You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
• Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
• Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
• Ability to work in a fast-paced environment.
• Ability to manage workload to meet team deadlines.
• A willingness to learn and develop and show high level of commitment and professionalism.