Guest Service Agent

Be our star, join us and create your own successful story…

We are currently looking for Guest Service Agent to join our team in Meliá White House Or Meliá London Kensington

About Meliá White House Hotel NW1 3UP

Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.

Meliá London Kensington, member of Meliá Collection, is an elegant boutique hotel accompanied by the most exquisite service and a refined air. Tradition and avant-garde in the purest English style, this city hotel with elegant rooms and suites fits in perfectly to the most select neighbourhood in the city.

Our Benefits Package Includes:

• Competitive Salary
• Holidays: 28 days’ holiday including 8 public holidays
• Contributory pension scheme and Life Assurance
• Discounted dental and health cover with HSF
• Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
• Personal Development: programmes designed to support your career right from the start, with unlimited access to online learning platform
• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
• High street discounts: with Perks at Work
• Paid time off to volunteer with one of our partner charities

The successful candidate must already have eligibility to work in the UK

This is a full time position.

About the role, what will I be doing?

MAIN JOB PURPOSE: To provide an effective, efficient, courteous and friendly service to all guests. He is responsible for managing the first impressions of our Guests and, therefore, must occupy the hotel lobby and other public areas, particularly at busy times.

• 
  To actively demonstrate excellence in customer service, whilst maintaining high levels of respect and a professional image at all times, with a particular focus to details and clients’ needs.
• To anticipate & identify guest and VIPs’ expectations, ensuring that their needs are met and where possible exceeded.
• Prepares and checks for VIP’s arrival, greets and escorts guests to rooms. Assists in VIP’s arrival and departures.
• Assists reception, Luggage Porters, business center and outlets during busy periods.
• Answers guests inquires, handles complaints and attend to the needs of the guests with precision, speed and in a professional manner, and to the Hotel’s set down procedure.
• To be fully conversant & capable of acting in an appropriate manner during emergency situations in accordance with the hotel emergency procedures.
• To undertake any duties as directed by the Guest Experience Manager.

About Meliá Hotels