Waiter/ess
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Position Overview & Specifications
- The Berkeley
- Food & beverage
- Full time
A fantastic opportunity has arisen for an enthusiastic and motivated Waiter/ess to join the Pool team at The Berkeley.
With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are furnished by leading designers, and London’s original fashionista afternoon tea ‘Prêt-à-Portea’ is served daily in the Collins Room. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge, and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar, The Berkeley Bar & Terrace, Michelin-starred dining in ‘Marcus’ by Marcus Wareing and our Bamford Health Club & Spa.
Main Duties & Responsibilities
As a Waiter/ess you will have an excellent knowledge of our food and beverages menu, will be advising our guests on our range of fine wines and champagnes to complement their dishes and enhancing their dining experience.
Main responsibilities of the role include but are not limited to:
- Be familiar with the menu and beverage list and to be able to make recommendations accordingly.
- Welcome each guest in a warm and friendly manner and provide them with a memorable dining experience at The Berkeley.
- Handle cash and credit cards after the guest has requested the bill, ensuring that all items are posted and the correct change/receipt will be handed out.
- Work accurately and efficiently in a team at all times, to maintain effective communication within the department and ensure that the manager is kept informed of any incidents/complaints or problems that have arisen throughout the day.
- Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the LQA standards at all times.
Entry Requirements
Successful candidates for the Waiter/ess opportunity will demonstrate genuine dedication to The Berkeley and show a commitment to consistent quality in our product and service.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.
We anticipate applicants will have worked in a similar role within a luxury hotel environment.
Benefits Package
Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:
Financial Stability
- Excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme*.
Health and Wellbeing Support
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers*.
- Eye test vouchers and contributions towards glasses*.
- 24-hour employee assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.
Recognition and Career Development
- Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
- Instant employee recognition and award programme with generous prizes.
- Employee of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
Memorable experiences
- Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne Hotel Group.
- Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount* across the Maybourne Hotel Group.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Staff Party, Annual Staff Children Party, etc.)
- Wedding and Baby gifts.
- Retirement functions.
- Terms and conditions apply to all benefits.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Waiter/ess • Maybourne Hotel Group
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