Day Cashier

At NSL, our vision is to make the UK a safer, fairer and better place to live and work. We help our clients innovate and improve services to deliver better outcomes. Built on trust and respect, we are driven and inspired to deliver as one team, and are proud of what we do. We provide frontline, back office and customer support services to design and manage places used by the public and provide national enforcement expertise at our borders and infrastructure. With over 4,000 colleagues in 250 locations across the UK we serve over 150 clients and 20 million citizens.

Due to continued growth we are currently recruiting for a Day Cashier.

The Day Cashier will provide an essential public interface for this operation. Individuals employed in this role will be able to communicate with the general public in a helpful and informative manner, as well as being able to carry out the tasks required accurately and efficiently.

Key elements of the role;

To liaise with members of the public and give advice regarding the removal of vehicles procedures and parking permits in a courteous manner ensuring that our customer care policy is adhered to at all times.
To advise the public on payment methods and other issues regarding enforcement action taken on their vehicle.
To advice residents and the general public on applying for parking permits, issue and process parking permits using the Permit Smarti System.
To assist in giving our Client Enfield Council a full and comprehensive service according to laid down procedures.
Production and storage of all documentation required to operate the pound.
Inform Enforcement officers or Recovery drivers of any release details or any vehicles to be impounded.
Ensure all vehicle impounded are logged accordingly into the IT System, and all payment and release procedures are followed.
Will be required to compile reports, daily logs and operate the 3Sixty system and Permit Smarti System.
Administration of the day to day routines of the pound, including dispatch control, cash handling and reconciliation and reporting procedures.
Must be flexible in their attitude to working hours, locations and must be prepared to take on other roles, temporarily, as required by the operation.
Be presentable and show high levels of personal integrity and honest.
Assists the Removal Teams
To carry out the duties of the role with regard to company policies and H&S procedures

The ideal candidate will have;

The ability to communicate with customers, often in demanding circumstances
Previous experience in a customer service environment
Strong communication skills with good written and spoken English
PC Literate
Experience of using a Cash receipting system
You will be required to work 44 hours per week. 7am to 7pm, Monday to Sunday (including Bank Holidays). Flexibility for the role is essential.

In return for your hard work;

16 Days annual leave per annum
Pension scheme
Free uniform
Award scheme
Discount scheme
Training & development
Employee Consultative Committee to represent the voice of colleagues
Interested? Apply now!