Customer Assistant

Customer Assistant - Visual Merchandiser - Bishops Stortford
Temporary Contract 29/1/23 - 29/4/23
Shift Pattern:
Week 1
Mon 7.00-16.00
Tues 7.00-16.00
Thu 7.00-16.00
Fri 7.00-12.30
Sat 9.30-18.30
Week 2
Mon 7.00-16.00
Tue 7.00-16.00
Wed 9.30-18.30
Thu 7.00-16.00
Fri 7.00-12.30

Purpose

Visual Merchandiser to be focused 100% on visual execution and coaching in a Best In Town Store

Key Accountabilities

Best in town execution 80% of time spent

• Delivers an aspirational and consistent visual execution that inspires our customers to buy more and buy more often
• Executes the dressing and styling of mannequins and VM displays every launch, ensuring consistent handwriting in line with M&S Principles and the key looks
• Focuses on styling updates and refreshes when there is product newness, including the placing of new lines across C&H
• Implementation of large format marketing every launch for all BU’s and small format placement in the right area in line with the marketing guidelines
• Implements and refreshes Best in Town windows and entrances, with a daily focus on 1st Bites and key customer journey touchpoints
• Creates appropriate outfit building following the guidelines and relevance to the store customer, handling the product within departments focusing on key lines and best sellers

Develop brilliant people 20% of time spent

• Supports the store coaching of outfit building and product handling alongside the M&S principles including the upskilling of wider store team members in these areas
• Deliver the highest visual standards on the high street, showcasing the product through mannequins and styling, product handling, outfit building & windows implementation, coaching the C&H team on C&H standards and presentation
• Look for opportunities to raise the bar visually in stores by working with the Store Visual Manager and Store Manager

Academy Visual Merchandisers

• With Store Visual Manager, support the Region with Visual & C&H training and coaching that sets the standard
• Consistently deliver upper quartile Best in Town standards & VM execution
• 100% execution of new initiatives

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• Wider Visual Teams
• Regional Manager
• Visual Lead
• Visual Support
• Store and Regional BIG

TALK STRAIGHT

ALL IN FOR THE CUSTOMER

OWN IT AND GET IT DONE

MAKE EVERY PENNY COUNT

· Creates appropriate outfit building following the guidelines and relevance to the store customer, handling the product within departments focusing on key lines and best sellers · · Develop brilliant people 20% of time spent · Supports the store coaching of outfit building and product handling alongside the M&S principles including the upskilling of wider store team members in these areas · Deliver the highest visual standards on the high street, showcasing the product through mannequins and styling, product handling, outfit building & windows implementation, coaching the C&H team on C&H standards and presentation · Look for opportunities to raise the bar visually in stores by working with the Store Visual Manager and Store Manager · · · Academy Visual Merchandisers · With Store Visual Manager, support the Region with Visual & C&H training and coaching that sets the standard · Consistently deliver upper quartile Best in Town standards & VM execution · 100% execution of new initiatives · · Key Relationships and Stakeholders · · Customers · Colleagues · Store Leadership · Wider Visual Teams · Regional Manager · Visual Lead · Visual Support · Store and Regional BIG ·

Bishops Stortford, HERTFORDSHIRE, ENGLAND;