Operations Director

We are looking to hire an experienced Operations Director to lead our UK operations team of 40+ people and partner with business leadership to deliver on our ambitious growth goals. You will have end-to-end ownership and report directly to the COO/CEO.

This is an ideal role for someone who wants to challenge themselves in a fast-paced environment and manage the entire operations cycle in order to enhance business development and ensure customer satisfaction. If you like problem-solving, strategic thinking and action, this role is for you! This is a key 2023 hire for MANUAL.

RESPONSIBILITIES

As Operations Director, you will provide proactive support to the CEO and other members of the Management Team with shared accountability for MANUAL’s performance. You will have direct accountability and responsibility for our core UK operations including supply chain, pharmacy and service.

In a nutshell, you will be responsible for the smooth running of our UK business as well as ensuring our customers/patients have a positive experience, this means:

• Liaising with management to make decisions for operational activities and setting strategic goals

• Planning and monitoring the day-to-day running of the business to ensure smooth progress

• Partnering cross-functionally with the Product, Tech and Commercial teams amongst others to drive our quarterly planning process

• Regularly evaluating the efficiency of business procedures according to organisational objectives and applying improvements

• Acting as an internal consultant; identifying problems, designing and then implementing solutions

• Overseeing customer support processes, and organising them to enhance customer satisfaction

• Managing relationships/agreements with external partners/vendors

• Evaluating overall performance by gathering, analysing and interpreting data and metrics

• Ensuring that MANUAL runs with legality and conformity to established regulation

• More than 8 years’ experience of operations (including lean services). A combination of consulting and corporate/start-up experience is ideal

• An analytical mind with strong financial acumen

• Outstanding decision-making and problem-solving skills

• Self-driven and results-oriented, leading by example and holding oneself accountable

• Outstanding communication and interpersonal abilities

• Reliable, trustworthy with a hands-on approach

• Demonstrable ability to lead and manage staff

• BSc in business administration, engineering, logistics, supply chain or relevant field, MSc/MBA and relevant qualifications a plus