Reservations Agent

What we offer

• 28 Days Annual Leave
• Flexible Working Policies Available For An Ever Changing Work Life Balance
• Discounted Stays with Worldwide Stays On Offer After the Rebrand at as Little as £20pp!
• Free Meals on Duty
• Uniform Provided
• Apprenticeships Further Education Opportunities Available
• Free Gym Membership Saving Over £700 Per Year
• Overtime Available if Required
• Company Sick Pay Pension
• Employee Assistance Wellness Programmes
• 25% discount when you dine with us in our restaurant
• Referral bonus programme
• PerkBox Rewards Discounts

A bit about the Job

Our Reservationists play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards

What we require from you

Our Reservationist are hardworking forward-thinking individuals who can work on their own initiative and are key players in our business.

You must be passionate about customer service with a can-do attitude. As a Reservationist you will be on the front line of our company answering all incoming calls and emails and be able to manage your workload in an organised and timely manner.

Please see a summary of the responsibilities below. This list is not exhaustive

• To answer any reservations enquiry as per company core standards.
• To promote all hotel’s facilities and to up-sell to any potential client (restaurant, bar, spa, meeting space, room upgrade etc).
• To ensure accuracy of all information entered in the reservation system - Opera.
• To check market codes are entered correctly.
• To check arrival list 30, 14 and 7 days prior to arrival and 24 hours prior to arrival.
• To check, charge and chase no shows.
• To record any denied bookings.
• To ensure other departments are given appropriate information to ensure guest’s expectations are matched.
• To ensure all correspondence, bookings, payments are related to special events and are dealt with as per contracted deadlines.
• To ensure prepayments are posted as per company procedure.
• To achieve satisfactory mystery call as per company objectives (90%).
• To participate with the revenue manager in the hotel strategy set up and ensure its application

Manchester Piccadilly Hotel, set in the heart of Cottonopolis, is Manchester’s largest four-star hotel with 338 bedrooms including 18 suites.

This is a very exciting time for us while we go through an extensive refurbishment and a rebranding to Marriott International. This is the perfect time for you to jump on board and help us shape and form our new structure.