Spa Reservationist

** We’re proud to be shortlisted in the forthcoming hospitality Springboard Awards for Excellence in the categories of Best Employer, Employee Health & Wellbeing and Training Program**

As Spa Reservations, you work within our spa to manage reservations by phone, taking bookings, providing prices and giving comprehensive descriptions of our facilities.

You will follow up all enquiries in a timely manner and respond to guest e-mails promptly ensuring every guest requirement is met and exceeded.

You will be aware of sales incentives, packages and promotions to sell to our guests and ensure we maximise revenue potential at every opportunity.

What you’ll need to be a Reservationist?

• 
  Strong attention to detail and to be IT savvy to manage our reservations process and rooms allocation;
• Good communication skills, and level of English – both written and spoken;
• The ability to work in a fast-paced environment with a ‘can do’ attitude & to love the buzz of being busy;
• Previous experience is preferred especially within a receptionist role but we are more interested in your passion for great customer service and exceptional people skills

Salary based on a 30 hour per week contract

What’s in it for you?

We are proud to offer great places to work with our teams at the heart of all we do – we lead with a values led approach towards based on Heart, Honesty, Spirit and Team, which were written ‘by our people for our people’.

Our bespoke Eden Extra’s benefits platform offers:

• Enhanced annual leave - 31 days annual leave entitlement, rising to 33 days with service;
• Fairly distributed Service Charge/Gratuities paid monthly;
• Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways and utilities.
• Access to our wellbeing centre with Hello Fresh Recipes, fitness video’s and money management tools;
• Cycle to Work Scheme and Electric Vehicle Lease Scheme;
• Health plans for dental, optical, alternative health care + 24 hour GP access;
• Discounted stays, spa treatments, golf and leisure access across EHC properties;
• Support via our Wellbeing Strategy based on Money, Mind, Body & Heart; anything from financial wellbeing to domestic violence and family friendly policies; we genuinely CARE about our people;
• Access to Eden Engage – our employee portal with regular team news;
• Grow with us via apprenticeships and bespoke leadership programmes – RISE & THRIVE;
• You’ll also get free parking, meals on duty, uniform etc….but you already knew that, right?!!

Our culture focuses on collaboration so we regularly involve our teams in helping to shape this via:

• An opinion that counts….regular surveys and forums that ask YOU for YOUR opinion;
• A ‘You said, we did’ approach so that you know we’re taking your feedback seriously;
• A commitment to Sustainability & Wellbeing with employee champions in every hotel & HQ;