Customer Service Advisor

Do you put the customer at the heart of your work?

Our Customer Service team based in Rushden are now welcoming talented individuals who really put the customer at the heart of everything they do to become part of our vibrant office and team. Due to internal secondments we are now looking for 3 x 12 month fixed term Customer Service Advisors. These roles are offered on a 36.25hr per week basis working 9-5:15pm with hybrid working from home possible following successful completion of training.

Our mission within customer services is continually delivering excellent support to those that contact us each day. We are made up of diverse individuals who all bring different skill sets coming together to deliver a heartfelt service to those we work with.

Here at Longhurst Group we want to deliver excellent Housing Services that foster positive communities, enabling us to offer great homes, provide great services and improve lives.

What will you be doing?

As a Customer Service Advisor, you will be integral in showcasing how Longhurst Group really lives its values. As a first touch point for our customer, you will directly help to improve lives through:

• Ensuring the highest level of customer service is always maintained by taking phone calls, on-line services, webchat, in person and supporting reception.
• Taking ownership as the first point of contact, pro-actively dealing with customer enquiries using your skillset to resolve queries first time where possible.
• Embracing and working with new technology, developing your knowledge here and pro-actively encourage a shift towards this as a way of improving access, choice, and cost-effectiveness.

About You

To be successful in this role you’ll have a passion for delivering excellent customer service, an ability to problem solve and enjoy building rapport. You may have worked in a call centre or similar background previously, working directly with customers and supporting / resolving their queries. We also welcome applicants who can demonstrate transferrable skill sets.

You’ll be comfortable in working at pace and enjoy the buzz of being part of a team environment who want to succeed together. Good organisational skills will be required and as an organisation currently going through significant growth and change at this time, you’ll need to be comfortable with embedding new ways of working.

When we review your application, we are looking for examples of how you have supported customers, resolved queries, embedded new ways of working and how you delivered a heartfelt service.

What you receive from us

• 28 days annual leave plus bank holidays
• Pension Scheme
• Life Cover (as part of pension scheme membership)
• Health Care Cash Plan
• Free Eye Tests
• Investment in your personal development through our extensive learning and development opportunities.
• Family friendly, carers leave plus other paid leave
• Employee Assistance programme
• Wellbeing Support
• Free flu vaccinations
• Carers Networking Group a platform to support Unpaid Carers

How to apply

Please click apply now to submit your CV today. In the event of high applicant volumes we reserve the right to close this advert and CV submission window early.

We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.

Vetting Requirements

The important things - We can only consider applications from candidates who have the right to live and work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. If you are the successful candidate, original proof must then be provided before your first day.

Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to over the past 5 years as a minimum in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering.

Equal Opportunities

As an equal opportunities’ employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities.

We aspire to have a greater diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join Longhurst Group.