Station Support Assistant

Why LNER?

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.

Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.

Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.

Are you on board?

So, what does a Station Support Assistant do?

We're glad you asked!

As a Station Support Assistant you'll be based on our gate lines, ensuring that they are operated safely, checking tickets and providing a warm welcome and fond farewell to customers passing through the station. You'll also be involved in helping to ensure the safety and security of customers, colleagues and the overall station environment. Nothing will be too much trouble for you as you provide our customers with whatever assistance they need, whether this is helping with luggage, dealing with complaints or answering questions about timetables. You'll provide a consistent and high-quality customer experience for our customers in a front line role as they enter and leave the station. contributing to the safe, punctual and efficient departure of train services.

This is a safety critical role therefore you will be responsible for ensuring all work is undertaken in a safe manner, reporting any unsafe acts or defects to the appropriate person or department.

You'll also provide any assistance as required - whether it's providing directions, helping customers with mobility issues or with luggage – all with a smile!

We're looking for friendly and proactive people that are able to balance safety and customer service at all times. If you think this sounds like you then this may be your perfect job!

Do you have what it takes?

To make it as a Station Support Assistant, you need to:

• Have a professional approach to your work
• Be passionate about providing amazing customer service
• Be proactive, having a genuine desire to delight customers
• Have first class interpersonal skills
• Love the buzz of a busy environment, being able to keep your cool under pressure
• Be safety conscious - able to spot and anticipate risk
• As part of the interview process, you'd need to pass some industry standard psychometric testing and a safety critical medical.

It's important to note that this is not your standard 9-5 job. There will be early and late shifts including some weekends, working in rotation – so, flexibility is essential.

What you'll get:

• Free travel on LNER + 75% off other companies' tickets (for you & dependents)
• Discounted international train tickets (after one year's service)
• 50% discount on LNER tickets for friends & family
• Generous pension scheme
• Annual cycle to work schemes
• Discount, savings and cashback scheme from top retailers
• Health & wellbeing schemes and discounts
• Host of training opportunities to help further your career
• Rewards & awards to recognise when you shine

What we believe:

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.

We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!

Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

Developing our people
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

Health & wellbeing
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

What next?

As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER – without delay!

Start your journey here