Insurance Customer Solutions Team Manager - Hybrid - FT

End Date

Salary Range

Agile Working Options

Job Description Summary

Job Description

Within Customer Solutions our primary focus is delivering outstanding customer service to our customers, supporting projects and developing our colleagues to reach their potential. We love making a difference whilst keeping the customer at the heart of everything we do. We're passionate about continuing to improve customer experience, simplifying our business and making Customer Solutions an excellent place to work for our colleagues.

We're looking for a versatile, enthusiastic and driven individual to support and manage our operational team through exploring current issues, ideas and possibilities and mentoring individuals to improve current performance. The role is focused on supporting the teams to deliver the very best operational support for customers that need a correction on their policy.

You'll be managing a team of Customer Administrators who are responsible for delivering the very best service for rectifications, which is time bound. You'll need previous Management experience and experience in leadership and the management of an operational service team.

Sound like you?...Then read on!

We'll give you a competitive salary between £29,712.00 - 48,282.00 (depending on experience) with a bonus opportunity of c5%.

You'll be able to use some of your salary on a range of options such as:

What else will you get?

We also have a number of free health and well-being offerings as well as generous friendly family policies. So be confident we'll invest in your future, as well as that of our customers.

Career development, flexible working and volunteering opportunities all make a difference towards work being enjoyable.

About The Role...

We' re an equal opportunity employer and deeply value diversity within our organisation.

Together we make it possible

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.