Business Analyst

End Date

Salary Range

Agile Working Options

Job Description Summary

Job Description

Customer Value Management is the data and customer centric team at the heart of the Chief Customer Office (CCO). We're committed to delivering better experiences and outcomes, for customers, colleagues, and our brands. We strive to achieve this by undertaking analytics to build deep understanding of customers’ experiences and needs, through a combination of creative and strategic insight. Then use this to deliver personalised interactions, optimised advertising, improved strategy, and superior customer satisfaction.

What is the Role?

This is an exciting opportunity to join the Decisioning Optimisation team within CVM as business analyst! The team is focussed on improving the accuracy of decisions across all channels and contact points with customers, through continuous improvement of our centralised decisioning systems to meet CRG strategy and objectives.

What would I focus on as a Business Analyst?

You’ll strive to deliver the highest quality business analysis outputs and artefacts whilst supporting your team through delivery. Examples of which include:

What we need from you?

We like people who come from a diverse set of backgrounds that can bring new and challenging ways of thinking to the team. Core skills that would be required for this role:

Here’s how you’ll make a difference:

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Together we'll make it possible

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.