Contact Centre Team Coach
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
Main duties
This role is responsible for the management and ongoing coaching of a team of Customer Service Advisors within the Contact Centre, contributing to the delivery of required levels of service for the Contact Centre whilst demonstrating value for money.
Please review the full job description and candidate requirements. Email completed applications to: hrsupportteam@livvhousinggroup.com, quoting the job reference number above.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Contact Centre Team Coach • Livv Housing Group
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