Operations Manager

Operations Manager - Distribution Team

Introduction To LeMieux

Ranking 66th in the 2022 Sunday Times 100 list, having grown revenues to over £36m, LeMieux is recognised as one of the fastest growing companies in the UK and has a growing presence across the 69 countries sold to globally. We are a leading retail brand with a reputation for unparalleled quality coupled with exceptional value, and provide horse and rider products for all levels of equestrians.

Operations Manager

Due to our growth, we are now looking for an experienced Operations Manager within Warehousing, Logistics & Distribution to help drive high performance within our distribution centre. Reporting into the Head of Operations, this is a key leadership role within our business and a superb opportunity for to take a step forward in your career whilst working for a rapidly growing business.

You will manage a team of approximately 30 staff (including an Operations Supervisor, Stock Controller and Returns Controller) and play a critical role in ensuring the efficient, accurate and cost-effective fulfilment of our Ecommerce (DTC) and Trade/Wholesale sales channels, as well as overseeing stock control and returns process.

Your Responsibilities will be to:

· Deputise for the Head of Operations, attending business meetings at all levels and serving as the direct operations contact internally and externally.

• Lead and manage the day-to-day order fulfilment operations across our Ecom and Trade/Wholesale sales channels within our busy Distribution Centre.
• Drive continuous improvement across processes, workflow, inventory, and efficiency through the development and implementation of effective strategies.
• Analyse and report on key performance indicators (KPIs) such as throughput, returns, and inventory to all levels of the business.
• Set and communicate business expectations through weekly meetings with the team, and be responsible for hiring, developing, and managing staff, including performance management, disciplinaries, and one-on-one meetings.
• Coordinate and manage the team with high moral integrity, making tough but fair and reasonable people-related decisions.
• Be target driven, setting and achieving daily/monthly business targets, and providing clear reporting on progress.
• Focus on stock integrity, ensuring consistently accurate inventory levels and adhering to FIFO (First in First out) principles at all times.
• Collaborate closely with the Ecom and Trade/Wholesale sales teams to understand sales forecasts, staffing requirements, operational space, and technology needs for peak planning.
• Fully committed to delivering a successful peak period (Oct - Jan), going the extra mile, and putting in additional hours during this period.
• Maintain customer compliance and exceed customer expectations through close coordination with the Ecom and Trade/Wholesale sales teams.
• Monitor and maintain fulfillment performance metrics such as UPH (Units per Hour), AUO (Average Units per Order), and Time to Ship, and provide regular analysis and reporting.
• Strive for service excellence, making the customer the primary focus, and ensure compliance with legal, safety, and regulatory requirements.

Required skills:

• Excellent leadership and problem-solving skills.
• Professional understanding of finances, supply chain, workflow, and staffing.
• Strong organizational skills and ability to manage all aspects of HR administration in relation to team management.
• Excellent verbal and written communication skills, with exceptional listening skills.
• Presentable and able to represent the brand at all times.

We’d love to hear from you if you’re a dedicated, motivated, and proactive manager who is experienced in warehousing and logistics and is committed to delivering an excellent customer experience, so if this opportunity is of interest please apply with an up-to-date CV and cover letter.

We look forward to receiving your application!

Job Type: Full-time

Benefits:

• Casual dress
• Company pension
• Employee discount
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Romsey: reliably commute or plan to relocate before starting work (required)

Application question(s):

• This position is based full-time from our office in East Wellow near Romsey in Hampshire - we are not able to offer hybrid or remote working. The office is also not available by public transport - are you willing and able to commute to this location Monday to Friday?

Experience:

• Operations management: 3 years (preferred)

Work Location: In person

Reference ID: Operations Manager - Distribution Team