Spa Receptionist
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Position Overview & Specifications
We are looking for a Full time Spa Receptionist to join our team at tRiBe Spa within Lanelay Hall Hotel & Spa
We are a busy independent hotel just on the outskirts of Cardiff, South Wales offering 19 individually designed bedrooms, a busy Sir Christopher Cole Restaurant, Terry Edwards bar & Lounge, fantastic function Suites and the tRiBe Spa
Duties include:
- Ensure each guest is welcomed with a smile and are well looked after
- Product and treatment recommendations with a strong retail focus
- Experience in retail is essential, beauty and spa background a bonus
- Work towards achieving daily targets
- Great communication with guests, colleagues and management
- Ensure open/close procedures are completed correctly
- Keeping the spa clean and tidy during the day
- Support the daily Spa operation
- Answering phone calls
- Taking drink orders and serving around the spa area
- Checking In/Out guests
Job Type: Full-time
Salary: £10.60 per hour
Benefits:
- Discounted or free food
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Tips
Experience:
- Retail sales: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Spa Receptionist • Lanelay Hall Hotel & Spa
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