IT Support Engineer

Your role is newly created and will be joining a global financial services firm. Whilst this is initially 6 month contract, multiple extensions are very possible as proven by current contractors.

No technologies are off-limits, and your primary responsibility is to provide user support and resolve tickets within their modern environment, utilising ServiceNow.

Location: Westminister (1 or 2 days WFH)

Remuneration: up to £235 (6 months - inside IR35)

Your role as IT Support Engineer

• Providing high level of customer service through on-site technology support
• Ensure that all tickets are logged and resolved in a timely and effective manner (according to defined SLAs).
• Determining and executing the appropriate technical response to customer issues. Evaluating problems and requests and selecting the most appropriate solution within corporate guidelines.
• You'll gain exposure to Windows Server, AD, Office 365 and Microsoft Suite.

Ideally as IT Support Engineer

• You will have held an identical support role for 4+ years.
• Confident with 2nd Line Support and eagerness to progress technical capabilities.
• Broad experience with PC/Laptop hardware, software and mobile devices.
• Pro-active, personable and ability to take full ownership of user issues both remotely and F2F.

Sound interesting? Please do apply directly for more detail.