Operations Officer (Teacher Development and Scholarship)

Job description

The Centre for Education is seeking a confident, highly proficient, and experienced Operations Officer to support the administration and operations linked to the King’s Undergraduate Medical Education in the Community (KUMEC) programme, including teacher development and scholarship, to support the delivery of the programme. The post holder is a member of the Centre for Education Professional Services Team, providing high quality support primarily to the KUMEC team (for approximately 80% FTE) and to the Centre for Education (approximately 20% FTE). The programme management and student-facing services are delivered by another team, with which the post holder will work collaboratively.

KUMEC provides, supports, and promotes medical education in community contexts in primary care. This is implemented through a variety of learning programmes involving patients, students, and community teachers. The KUMEC community teaching network consists of hundreds of teachers (including GPs, nurses, educationalists, and practice staff) working in London and other parts of the UK.

The Operations Officer works closely with the Centre for Education academic, and the professional services leads, reporting to the Centre Manager and the Director of Community Education, and working closely day-to-day with the two KUMEC Teacher Development Leads.

The successful applicant will have a wide understanding of administrative processes and systems gained through work experience. A good eye for detail and a professional approach to work are essential. They will have experience in arranging and supporting events and conferences and must have a highly organised and systematic approach to work, using their own initiative and judgement to address and solve problems. They will set own short-term priorities, providing a range of support including:

This post will be offered on an indefinite contract.

This is a full-time post - 100% full time equivalent

Key responsibilities

The post holder is a member of the Centre for Education’s professional services team, providing high quality support, along with support to specific initiatives and activities agreed with their line managers. The post holder will be working for 80% FTE supporting KUMEC and 20% FTE the Centre for Education. The post holder will:

The post holder will report to the Centre for Education Manager and the Director of Community Education.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Skills, knowledge, and experience

1. Minimum level 4 qualification, e.g., higher apprenticeship, HNC or other Level 4 award, plus relevant work experience OR Considerable knowledge and skills gained through work experience in a relevant post, demonstrating development through progressively more demanding work and the completion of professional training

2. Evidence of an active commitment to career development

3. Extensive operations experience with an in-depth knowledge of a range of practices, methods, and procedures

4. Clear and precise communication skills, including formal communications such as report/minute writing, using accurate written and spoken English

5. Strong interpersonal and influencing / behavioural skills

6. Proficient computer use with knowledge of the full Microsoft package – MS Outlook 365, MS Teams, PowerPoint, Word and Excel, along with the use of a web-publishing software package

7. Highly numerate with proven financial management and analytical skills to underpin strategic financial decisions and procedure

8. Experience of using complex databases and management information systems

9. Experience of building an effective network across a complex organisation and with external stakeholders

10. Solutions-focused self-starter, with excellent planning and organisational skills, a good eye for detail and able to manage competing priorities and work with minimal supervision

11. Ability to work under pressure in a busy environment

12. A commitment to equality, diversity, and inclusion, actively addressing areas of potential bias.

1. Experience of supervising colleagues, giving feedback on performance levels, providing training/coaching where necessary

2. Have a full working knowledge of GDPR regulations and experience of complying with complex regulations / procedures

3. Creativity and interest in IT design, and relevant IT skills for effective teaching and learning resource distribution

4. Experience of working in the higher education sector