Museum Customer Service & Retail Assistant

Key facts

• Part-time, permanent post
  22.57 hours per week.
• Salary
  £12,078 to £13,086 (based on 0.6 FTE), depending upon qualifications and experience.
• Closing date
  Sunday, 4th June 2023.

Would you enjoy working in a museum environment? Do you have a flair for design?

Helping our visitors enjoy their visit is crucial. You will therefore be very much a people person with a passion for offering exemplary customer service. As the visitor’s first point of contact, you will have a welcoming and enthusiastic nature and become a passionate advocate for everything the museum offers. You would be part of a small team; hence the role would suit a person that would enjoy multi-tasking in our various specialisms, i.e., care of collections, retailing, catering, art gallery management and marketing. Occasional evening work on a rota basis is required.

Within this role, we are looking for a creative person with a flair for graphic design to play a pivotal role in developing our new look for museum marketing. Finding inspiration from our highly visual and priceless collections, you will be free to use your imagination to reach out to our potential audiences and bring an exciting and contemporary feel to the museum’s presentation and image. Managing the look and content of the website and growing our presence on social media channels is also an essential part of the role. Previous use of Photoshop and WordPress would be an advantage. Training opportunities are available through Kendal College.

Summary of responsibilities

• Manning and operation of the Museum admission desk, café and shop.
• Ensuring a high level of customer care at the main front-of-house location.
• Provision of a general administration service to the Museum.
• Designing promotional material.
• Managing website and social media channels.

• Job Description (38.381 KB)

Why choose us?

Set within the Lake District's breathtaking UNESCO World Heritage site, Kendal College is a FE college that consistently punches above its weight on the national stage. Under the leadership of our new Principal, the college is embarking on a series of bold steps to grow the college and remain a top-notch education provider for Cumbria and the North West region. Our students focus on their learning, achieve high levels of attainment and consistently give us high satisfaction ratings. The college recognises the wellbeing of its staff as a priority, as well as ensuring that excellent work is appropriately identified and that a healthy work-life balance is maintained.

What we offer

• A generous holiday entitlement.
• Seven efficiency days per year (pro rata).
• Sick pay and pension scheme.
• A dedicated and friendly team of professionals keen to develop and learn.
• A college that promotes and supports flexible working.
• Collaborative working within our departments and campuses supports our endeavours to work smarter and effectively balance home and work.
• On-site canteens with locally sourced ingredients.
• A cycle-to-work scheme.
• A comprehensive staff awards, rewards and wellbeing scheme.

What we're looking for

Qualifications

Essential

• English & maths at level 2 (GCSE grade 4/C) or equivalent.

Desirable

• A-Levels or equivalent.
• Customer Care certificate.
• IT qualification.
• Certificate in design.
• First Aid certificate.

Experience

Essential

• Experience in a similar retail or frontline service.
• Design expertise or capable and willing to learn.

Desirable

• Experience handling cash transactions and/or operating a till or EPOS system.
• Social media marketing.

Knowledge & Skills

Essential

• Able to demonstrate excellent communication skills both face-to-face and in writing.
• To be creative with marketing ideas and design
• Ability to work on a computer to assist with marketing initiatives.
• Good organisational skills and ability to prioritise.
• Ability to work unsupervised on own initiative and within a small, close-knit team.
• Able to demonstrate a practical, flexible approach. Ability to multi-task.
• Willing to learn new skills and commit to continuous self-development.

• Use of Photoshop and Illustrator.

Applications without the essential requirements will not usually be considered for appointment.

Right to work

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and a photo ID will be required from candidates at the interview as part of our standard recruitment process.

Safeguarding statement

Kendal College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.