Professional Security Services Coordinator

Professional Security Services Coordinator
Salary: Circa £25,000 per annum negotiable depending on experience
Contract: Permanent
Location: Hybrid - flexibility to work from home or at any of our main hubs (London, Bristol, Manchester and Harwell)

Jisc is the UK higher, further education and skills sectors’ not-for-profit organisation for digital services and solutions. We believe education and research improves lives, and technology improves education and research.

Our vision is for the UK to be a world leader in technology for education and research and our mission is to power and empower our members with the technology and data they need to succeed. We know that digital technology has the ability to transform the student experience. We have the experience, expertise and know-how to drive that transformation.

About the role:
The professional security services team protects UK Education and Research against a wide range of cyber security threats supporting our members and customers in improving their digital resilience.

In this exciting role your primary responsibility will be to assist in the co-ordination of a range of cyber security services including Penetration Testing and consultancy.

We are looking for someone who has experience of working in a customer service environment, ideally with a good working knowledge of a ticket system or service helpdesk.

You’ll also be a confident communicator who can explain technical concepts clearly and concisely. You’ll have strong analytical and problem-solving skills, a love of learning, and a commitment to continually developing yourself. We will also be looking for a genuine curiosity in technology and specifically Cyber Security.

Responsibilities will include:

• Support the security services processes designed to enable successful service delivery
• Coordinate and attend meetings and scoping calls (internal and external) with members and internal stakeholders
• Ensure the team can run services effectively and support this process with strong attention to detail
• Respond to member enquiries in a timely and professional manner in accordance with SLAs
• Maintain website and Jisc portal content

Key Skills and Experience:

• Experience of working in a customer service environment
• Recent experience of project and/or service support
• A passion for cyber security and a keen interest in IT
• Good organisational, communication, presentational and interpersonal skills – with the capability to communicate concisely and effectively
• Good working knowledge of Microsoft Office applications, particularly Excel

Please refer to the job description for full details.

Don’t meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can’t tick every box but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for this or other roles!

Why work at Jisc:
At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.

At Jisc we believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life.

We offer hybrid working and although the majority of our staff work from home, getting face to face is something we value and find time for when we can. If you prefer an office environment all our hubs are open and offer a great space to work.

Our benefits are great too. We offer:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 28 days annual leave (plus bank holidays) and an additional three closure days over Christmas
• A generous pension scheme with above average employer contributions
• A range of leave options, including parental leave, volunteer leave and even career breaks.
• A generous budget to attend conferences and in-person training
• Allocated allowance of up to £250 to equip your home office
• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning
• Mental health first aid trained staff and supportive environment, plus your own Wellbeing allowance to spend on wellbeing for you
• Financial well-being support
• Discounts on big-name high-street stores
• Cycle to work scheme
• Employee recognition awards and travel loans

Equality, diversity and inclusion
At Jisc, we strive to be best in practice and are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals.

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, neurodivergence, trans status, veteran status or gender identity.

Application process:
Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!

We advertised this role on 20/02/2023.