IT Service Desk Analyst (337)
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
What you will be doing?
- Provide 1st and 2nd line support to J Tomlinson staff.
- Assist in maintaining support ticket queues and allocating 3rd line support to the relevant team/individuals/partners.
- Assist with stock control for computer hardware, software, peripherals and consumables.
- Carry out daily system checks to ensure continuity of service.
- Support the backup of company data.
- Install corporate standard software on PCs and laptop computers and deploy to users.
- Build knowledge of the business systems and how they are used across J Tomlinson to improve the effectiveness of this service to the company.
- Train new employees via the IT induction process
We are looking for individuals to have knowledge of and an interest in IT and desktop support. Previous experience working in an IT service desk or support environment would be advantageous
Desirable - the ability to drive so you can visit our offices
How can you add value to our business?
What we offer in return?
- Life assurance from day one of employment
- ECP free in our car park
- Annual leave purchase
- Commitment to your training and development we already have over 35 apprentices in our business already and growing of all ages
- Employee Assistance Programme as you would expect from a business of our size
- Tools for your job provided
- Hybrid working dependant on role ( it’s a bit difficult to plaster from home!)
- Pension
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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IT Service Desk Analyst (337) • J Tomlinson Ltd
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