First Line Support
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Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
About us
ITGUYS London is a small Managed Service Provider (MSP) based in London. We provide awesome tech support to innovative and varied businesses in London.
Our work environment includes:
- Modern office setting
- Relaxed atmosphere
- Growth opportunities
We require an individual to perform 1st line support as part of our growing IT team. This position is responsible for answering incoming phone calls, dispatching incoming ticket requests to the tech team, and other technical support functions. The successful candidate will have an impeccable work ethic, be efficient in identifying and resolving issues, and have experience in the IT industry. This is a full-time position with a competitive salary and opportunities for training and development. Find out more about the role by visiting www.itguys.com/current-vacancies/
Job Type: Full-time
Salary: £31,000.00-£33,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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First Line Support • ITGUYS London
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