Head of Performance Improvement

ISS is a leading workplace experience and facility management company, providing placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.

Offering a wide range of tailor-made services for customers throughout the public and private sector worldwide, we understand how important managerial roles are within a business. We are currently recruiting for a Head of Performance Improvement located in Horwich, Bolton.

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Job Description

As the Head of Performance Improvement, you will deliver service improvement, tracking delivery and performance projects, whilst managing corrective action and maintaining a sustainable programme of process enhancements, controls improvements and waste elimination initiatives.

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Key Responsibilities​

• Oversee issues and persistent operating problems which have been escalated through the Failsafe process
• Curate programs for improvement areas by building consensus across the delivery leads
• Maintain reporting against business cases, track benefits and developments arising from changes in processes
• Identify areas for improvement, acknowledging areas of existing weakness and unidentified areas which would benefit from process improvement

Professional and personal competencies/qualifications​

• Educated to degree level or equivalent in a finance related field
• Experience of implementing performance improvement programmes around process efficiency
• Able to anticipate control weaknesses in processes and propose mitigating controls that add commercial value to the organisation
• A credible and enthusiastic people manager

A career at ISS is about making a difference. ISS people work at airports, banks, hospitals, and thousands of other places – and affect the lives of millions every day. Our people care about the great places they create, the customers and communities they serve, and the planet they seek to protect to make the world work better. We look forward to seeing the difference that you can make. #ISSGreatPeople #ISSTalent #PeopleMakePlaces

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739

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Job Types: Full-time, Permanent

Schedule:

• Monday to Friday

Work Location: One location

Reference ID: 92511