Administration Assistant - Single Point of Contact

To provide administrative support to the single point of contact service for the 0-19 ISPHN team within Humber Teaching NHS Foundation Trust. Working with administrative and clinical colleagues to provide an efficient service for clients and partner agencies contacting the 0-19 service. You will document in relevant records accurately and in a timely manner. You will contribute to team meetings and provide input into service delivery improvements. Good interpersonal skills are essential and being able to recognise difficult situations and respond appropriately.

To deal with incoming and outgoing mail.

You will provide administrative support to senior administrative colleagues and may take notes of meetings where necessary. Flexibility to cover colleagues is required.

The single point of contact service consists of 7 colleagues working from Beverley Health Centre, they work flexibly to cover the needs of the service Monday to Friday 9am - 5pm.

Humber Trust’s Values: Promote and demonstrate the Trust’s 3 values Caring, Learning and Growing. Caring for people while ensuring they are always at the heart of everything we do. Learning and using proven research as a basis for delivering safe, effective, integrated care. Growing our reputation for being a provider of high-quality services and a great place to work.

Answering telephone calls from clients, colleagues and partner agencies. Accurately documenting conversations and actions within the client records. Making and changing appointments as needed. Sending emails and tasks where appropriate. Ability to seek clarification from senior colleagues if task beyond capability. Remain up to date with training and trust policies and working within defined limits set out by senior colleagues.

We are an award winning and CQC rated good, health and social care Trust that delivers care to communities in Hull, East Yorkshire, Scarborough and Ryedale and Whitby. We deliver safe, effective and integrated health services that improve the physical, mental and social health and wellbeing of our patients and service users.

To find out more about our wide range of services including mental health, learning disabilities, children and young people service, Forensic, Community and Primary Care visit our website humber.nhs.uk/Services

You will join our team of over 3600 colleagues that work together across our wide geography and specialties to change lives every day. We’re extremely proud of our Trust community and we know you can expect to receive a warm welcome and all the support you’ll need from your new team to get you started.

We are a forward thinking and dynamic Trust with a real commitment to staff development to ensure the delivery of high quality, person-centred and compassionate care to patients. We value our staff and invest in them to ensure they have the right skills and competencies to deliver outstanding care.

We Trust recognises the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.

To provide and receive routine information orally, in writing or electronically to inform work colleagues, clients, external contacts.
To demonstrate a competent level of inter-personal skills when providing information of a non-clinical nature to staff, clients, external agencies, maintaining the Trust standards of customer service.
To have an understanding of security/health and safety processes and procedures, as required, relevant to the area of work
To accurately record information
To contribute to team meetingsTo make judgements in resolving problems of a customer service or administrative nature within pre-defined limits, referring anything of a more complex nature to senior staff
To deal with all enquiries effectively and responsively, deciding upon appropriate follow-up action.
To deal with incoming/outgoing mail in accordance with departmental procedures
To recognise difficult situations and respond accordingly

To plan and organise a range of straightforward tasks as directed by senior staff in line with service provision

Standard keyboard skills.
Maintain up to date training and knowledge to effectively move and handle equipment in a safe and effective manner

Be aware of and abide by relevant Trust policies and procedures e.g. Fire, Health & Safety, Infection Control, Information Governance & Confidentiality

To use office equipment in an appropriate manner, reporting any faults following the recognised organisational procedure
Order stationery supplies

Provide cover for colleagues, working flexibly to meet the needs of the service/Trust
To assist in the induction of new staff
To work towards the objectives agreed in own Performance and Development Review

To input data onto computerised systems.