Direct Relationship Manager

Relationship Manager, Business Banking Direct – UK Wide

Some careers offer brighter prospects than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Through Business Banking Direct our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking Direct team of Relationship Managers and Product Specialists provides a range of end-to- end solutions designed to help small and large businesses reach their potential.

We are currently seeking a driven and commercially minded individual to join the Business Banking Direct team in the role of Relationship Manager.

The role of the Relationship Manager - Business Banking Direct is to acquire, retain and expand relationships with customers we want to bank within Business Banking. You will maximise profitability by identifying customer needs first and then recommending appropriate solutions for the customer to consider and accept.

In this role, you will:

• Be an ambassador for HSBC and develop the bank’s profile in wider community
• Optimise existing relationships by assisting in the delivery of solutions, products and services appropriate to meet customer needs
• Seek new opportunities by nurturing existing relationships and identify new business opportunities
• Build a network of business introducers in the business community
• Adhere to structures and processes for the management of credit, operational, reputational, criminal and regulatory risk

To be successful in this role you should have:

• Experience of working in a Commercial Banking environment (is essential)
• Proven lending experience (up to £300k)
• An ability to deliver excellent customer service while proactively seeking innovative ways to improve this service
• Excellent written and spoken communication skills with experience of effectively negotiating and influencing others
• Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
• A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes

This is a hybrid role where the base location can be UK Wide. However, it is preferable for the ideal candidates to live near one of our Business Banking Direct Hubs: Manchester, Sheffield, Leeds, Birmingham, Swansea, London, Leicester or Glasgow (Scotland) so they can work from their nearest office twice a week.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 2078328500

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.