Conference and Banqueting Operations Supervisor

Hourly rate: PS13/hour plus service charge

The
Hilton London Canary Wharf
is a modern, full service hotel with 282 Guestrooms in the heart of London's financial district. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station. Close to the City, Olympic park and the O2, the hotel welcomes a wide range of guests here on business and leisure. Consistently voted within the top 5 Hilton properties within the UK & Ireland.

Hilton was voted #2 Great places to work in 2022. Our industry is all about people so we are serious about taking care of our team members and support their career ambitions in an individualised way. The Hilton London Canary Wharf has a solid track record in developing people at all levels for longer term careers. We also welcome those that are looking for flexibility around their lives outside of work with flexible hours and a range of contracts to suit.

What will I be doing?

• Supervise Conference and Events operations
• Communicate and delegate in line with daily function sheets
• Able to work in all areas of Conference and Events including Bar, Restaurant, and Room Service
• Welcome guests in a polite and friendly manner
• Follow cash handling procedures
• Manage guest queries in a timely and efficient manner
• Ensure cleanliness of work areas
• Plan, organise and control the daily operations
• Ensure compliance of brand standards
• Represent needs of the team
• Assist Food and Beverage with achieving financial targets
• Assist Conference and Events Manager with training and developing the team
• Assist with annual and mid-year appraisals with team members under your responsibility
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

• Previous Conference and Events experience
• Committed to delivering high levels of customer service
• Positive attitude
• Good communication skills
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in the hotel industry
• Experience in supervising and/or delegation
• Willingness to develop team members and self

A WORLD OF REWARDS

• Free and healthy meals
  when on duty
• Grow your Career
• Personal Development
  program designed to support you at every step of your career
• A chance to make a difference
  through our Corporate Responsibility program - Find out what and how we are doing ()
• Team Member Travel Program:
  discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts:
  with Perks at Work
• Holiday:
  28 days including bank holidays (increasing yearly to up to 33 days)
• Modern and inclusive
  Team Member's areas

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

H
ospitality
I
ntegrity
L
eadership
T
eamwork
O
wnership
N
ow

The most recognized name in the industry, Hilton remains synonymous with the word "hotel." From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

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