Administrative Assistant

We have a new opportunity for an Administrative Assistant to join our team at our Central Hub in Stratford upon Avon. Within this role, you will be providing administrative support to the operations team across the organisation, playing a key role in supporting respite bookings and providing a high level of customer service to the families and the operations team.

This is a 20 hour a week role working Monday-Friday. We are flexible with days/times and are able to accommodate school hours.

The role is a hybrid role, so both home and office working will be required. Initially during your training you will be expected to be in the office more often whilst we bring you up to speed!

Role responsibilities:

• Build and maintain relationships with families and key contacts of the people we support
• Strong team working with registered managers and service managers to best support our services
• Administration of respite booking requests
• Ensuring respite occupancy is best utilised and operates at full capacity
• Updating capacity trackers
• Supporting registered managers on family engagement and helping prepare reports, including updating systems and extracting data when necessary

Person Specification:

• Reflects the Heart of England Mencap Values: Honest, Effective, Aspirational, Respectful, Trustworthy
• An engaging and motivated team member
• Excellent communicator – both written and verbal
• Confident in outlook and MS packages including excel and word
• Analytical with a keen eye for detail
• A flexible and passionate individual

If you are Honest, Effective, Aspirational, Respectful and Trustworthy you’re our kind of person.

Alongside being part of something amazing, our employee benefits include:

• Extensive training and development – we will support with health and social care diplomas together with the care certificate
• 28 days’ annual leave (inclusive of bank holidays) rising to 33 days after 5 years
• Access to 24 hour Employee Assistance Scheme and trained mental health first aiders
• Discount card for high street and online retailers
• Employee ‘Refer a Friend’ scheme
• Long service awards
• Sick pay
• Life assurance scheme
• Staff recognition awards

If you want to really make a difference every day and share our values: Honest Effective Aspirational Respectful Trustworthy why not apply today!