Collection Officer

Job Title: Collections Officer – Part Time

Location: Prestatyn, North Wales

Employer: HCA Healthcare UK

Team: Revenue Cycle - Collections

Salary: Competitive with a range of exceptional benefits

Shifts/Pattern or work: Part Time 20 Hours -Monday to Friday

Employment package extras: We will look after you with a very attractive salary, private healthcare insurance for you and your family, contributory pension scheme and a vast range of additional rewards. Being part of a large, multisite, and established healthcare group, we can offer career progression, development and support to grow internally, in addition to funded courses.

We have an exception role for you, in the position of Collections Officer (Part Time - 20 Hours per week)

Our Collections Officers are responsible for the generation of monthly aged debt reports to share with key private Medical Insurers and collecting on aged debt accounts from UK and foreign Private Medical Insurers. As well as foreign Embassies and Self Pay patients.

The role will include outbound telephone calls to major insurance companies to ensure they have the necessary correspondence in order to assess high value accounts as well as responding to and resolving emails from internal and external customers.

This role will involve frequent interaction with internal colleagues at all levels, as well as response to patient queries and recording all patient interactions on our systems. Working as part of the wider team, the Collections Officer will identify and escalate any revenue having an adverse effect on collections activity to the Team Leader & Cash and Collections Manger, as appropriate in order to secure a settlement.

Ideally, we are looking for someone who has;

• Exceptional customer service skills
• Experience of working within a financial contact centre (not essential)
• Good communication skills both written and verbal
• Good standard of education
• Excellent IT skills to include MS Excel
• Ability to work to deadlines and within KPI targets

Additional Information:

HCA Healthcare UK is the country's largest provider of privately funded care with 800,000 patient interactions every year. From complex and urgent care, to primary care, outpatient and day-case treatment, we provide exceptional care across our network of facilities and key NHS partnerships in London and Manchester.

We're at the forefront of ground-breaking medicine and our clinical standards are a given, but it's the individual care we to each patient give that means 99% of them recommend HCA UK. Our facilities include The Harley Street Clinic, The Lister Hospital, London Bridge Hospital, The Portland Hospital, The Princess Grace Hospital and The Wellington Hospital. We also run HCA Laboratories and are growing via our expanding joint ventures divisions, including partnering with the NHS.

Our primary purpose is to provide exceptional care delivered with compassion and kindness, using state-of-the-art technology operated by expert, dedicated teams.

If you would like to join HCA Healthcare UK as a Collections Officer and be part of an organisation shaping a healthier tomorrow, we invite you to apply. Our application process is quick and easy, completing a 2-minute questionnaire and upload a cv.

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