Verified Transatlantic Corridor:
🇺🇸 United States | 🇬🇧 United Kingdom
OP
OppaJob US & UK Career Gateway
Guides
Home / United Kingdom Jobs / Customer Service Advisor
🇬🇧 United Kingdom Corridor 🛡️ Verified Employer Direct Placement

Customer Service Advisor

🏢 Hastings Direct 📍 Leicester, England 💼 Company - Private
Currency:
£21,200 - £21,200
£1,767 - £1,767 / mo
Verified Corporate Employer (Authorized Corporate Employer)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics
Location Base
Leicester, England
Tier-1 UK Economic Zone
Est. Take-Home Pay
68% - 74% (After PAYE & NI)
Single tax filer baseline
Transatlantic Parity
1.0 GBP ≈ $1.28 USD Living Standard
Direct corporate benchmark

Position Overview & Specifications

No Experience Needed | Clear Progression Routes | Full Training Provided
We are looking for people who are passionate about helping people and providing outstanding great customer service
Hours: You will work 37.5 hours a week. You’ll be working between the hours of 08:00 – 19:00 Monday to Friday. Depending how your rota falls, you will work 3-4 weekends out of 8, 9:00–17:00 Saturday and 09:00-13:00 Sunday.
Location: You’ll be based at our vibrant hub in Leicester, with a mix of in-office and home working.
Salary: Starting £21,200 with the added bonus of having developmental opportunities and potential to grow within the role
What will you be doing as a Customer Service Advisor?
In this new and exciting role you will be provided with comprehensive training to become a multiskilled Customer Service Advisor, working across our Customer Service and New Business department. This is a great opportunity to learn and develop your skills and grow with our company.
You will become proficient in supporting our customers with a variety of queries and providing the support they need, this could include changes to existing policies, giving quotes for new policies, taking payments and supporting customers in financial difficulty
What are we looking for in a Customer Service Advisor?
  • An insurance background is not necessary, we see many skills as transferrable, if you have a background in customer service whether it be within a contact centre, office based, retail or a hospitality environment or even just an interest to start a career within customer service we’d love to hear from you
  • Self-motivated individuals that take pride in what they do, uphold our values, and focus on outcomes
  • Colleagues with a positive, empathetic, and patient approach
  • Clear communicators who can build rapport and bring their personality to work
  • People proficient at navigating software systems while managing a conversation
What can we offer you?
  • 8 weeks paid training by industry experts
  • Brand new Microsoft Surface laptop and accessories
  • Structured development and reward scheme
  • Annual bonus up to 5% bonus
  • Pension match (1:1) up to 10%
  • Life insurance (4 x base salary)
  • You will work in a modern, open plan office space with a games room that you can enjoy on your lunch break
  • We promote a relaxed, friendly & diverse working environment
  • Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications
  • 'Harrys’ - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee
  • Refer a friend scheme - earn £500 per referral!
  • Discounted Hasting Direct products
  • 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
  • Cycle to work scheme, as well as discounted rail and bus travel routes
  • Discounts & cashback with well-known retailers
What happens next?
Click apply now to fill out our short application form, most of which you can auto-fill using your CV.
The application form is smart phone enabled and will take you no longer than 10mins to complete from start to end.
Your application will be reviewed by our recruitment team who will give you a call to take you through the next steps.

We look forward to hearing from you & hopefully having you become a part of the Hastings Direct family!

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
Job posting end date:
Partner Career Resources • Adsterra Native Ad
Sponsored

Candidate Selection & Onboarding Process

1

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

2

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

3

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

4

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

International Career Advisory • Verified Partner Network
Sponsored

Similar Opportunities in United Kingdom View All UK Roles →

Principal Data Analytics Specialist

Kensington Capital & Analytics • 📍 London, England
£75,000 - £95,000 Apply ↗

Senior Clinical Diagnostic Radiographer

NHS Greater Manchester Health Trust • 📍 Manchester, England
£43,742 - £50,056 Apply ↗

Werkstudent Mobile Development (m/w/d)

Teveo Gmbh • 📍 Bristol, England
£43,415 - £56,159 Apply ↗
Hastings Direct official logo
Hiring Organization
Hastings Direct

Apply for this Position

Location: Leicester, England
Eligibility: Verified Employer Direct Placement
Schedule: Company - Private
Employment Guide (UK)
Direct corporate application with zero applicant fees.
Get UK Job Alerts

Receive high-paying Insurance openings directly to your inbox.

Quick Action Customer Service Advisor