Customer Services Advisor

Are you experienced in customer service and looking for a new challenge? Or are you newly experienced and want a new opportunity?

We are currently recruiting for a Customer Service Advisor to be based at our City Plumbing site in Warrington, on a permanent, full-time basis. If successful, you’ll be working an 8 hour shift, Monday to Friday, between the hours of 07:00 to 17:00, being the main point of contact for our Plumbing and Heating branches based across the UK.
You will be responsible for building strong working relations, whilst providing ongoing supporting in relation to all web return.

We’re looking to offer a salary of up to £22,672 per annum. In addition, we offer 22 days annual leave (inclusive of bank holidays). You’ll have access to a variety of high street discounts, as well as a cycle to work scheme, a workplace pension, and many other perks.

What you’ll do on a typical day:

• Provide accurate and meaningful reporting as directed by your line manager to the business and customer
• Ensure that any performance issues are highlighted and resolved at an early stage
• Contacting customers via direct outbound telephone calls or emails to advise of updates with regards to delivery status
• Attend regular formal internal and when required external customer meetings either in person or via conference calls representing GXO

What you need to succeed at GXO:

• A desire to work in a customer focused role and provide excellent service
• Comprehensive computer skills – including Excel and Word
• Excellent attention to detail
• Possess excellent people skills and be a team player

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are Disability Confident Committed as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

Job Types: Full-time, Permanent

Salary: £22,671.00-£22,672.00 per year

Work Location: In person