Customer Support Specialist
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
We have an exciting opportunity for Customer Support Specialists to join our Front Office team. You will need to be able to demonstrate excellent customer service skills and retain product knowledge, as well as the ability to resolve and process customer enquiries, applications and claims, at first point of contact whenever possible.
Your key duties will include but will not be limited to:
- Deliver outstanding service and resolve Adviser and Policyholder queries via phone, e-mail, webchat and post at first point of contact wherever possible; so that client satisfaction and company profitability are maximised, in accordance with agreed budgets and procedures.
- Effectively administer company systems, policies and procedures to ensure we maintain accurate Adviser and Policyholder records, in accordance with agreed processes and procedures.
- To take ownership and accountability for the resolution of Adviser and Policyholder issues and complaints to ensure they are resolved in a timely and effective manner, in accordance with internal procedures and the business's regulatory obligations.
- Champion the customer by raising process issues when they occur and escalate customer issues that fall outside of the standard process or policy, so that we create a learning organisation, in line with the agreed process.
- To be an effective role model within the team, living and promoting the Guardian1821 vision and values to ensure the team are brand ambassadors, in accordance with the beliefs of the business.
Click here to read the full job description. We hope to hear from you soon!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Customer Support Specialist • Guardian
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