Customer Service Executive

Great Rail Journeys is the UK’s leading provider of holidays by rail, offering escorted tours, river cruises and tailormade holidays to over 40 countries across the world. With five decades of experience, we are experts in showcasing the beauty and diversity of the destinations we travel to, taking people to places only rail can reach. We take over 50,000 customers on holiday each year and are fantastically proud of our high quality tours, that we know customers love. We care passionately about customers, understand the small touches and attention to detail that make a holiday special, alongside the knowledge and experience to navigate the world by rail. We employ just over 100 people, based in the City of York, in the Hudson Quarter, directly opposite York railway station.

We now have an exciting opportunity in our Customer Services Department for experienced Customer Services Executives to join us.

The role

We are looking for enthusiastic and driven Customer Services Executives to deliver a first rate experience to our customers. You will be the first point of contact for customers when they require support before and whilst on tour. The role will involve both inbound and outbound calls to existing customers, and responding to email enquiries. This could include issuing booking confirmations, processing web bookings and resolving queries, along with supporting the administration of holiday cancellations, discussing other available options with customers, and booking UK rail and hotel requirements to enhance the customer’s experience. You will also be expected to arrange visas and carry out mobility checks to ensure customers’ mobility expectations are met.

We’d love to hear from you if you have the following:

• Proven experience of working in a customer service environment.
• Strong desire and passion to deliver an amazing customer experience.
• Excellent verbal and written communication skills.
• Able to quickly develop strong relationships.
• Able to work to tight deadlines with strong attention to detail and accuracy.
• Able to demonstrate an engaging and enthusiastic interest in travel.
• Creative in solving problems. Good time management and prioritisation skills.
• Flexibility in handling different tasks and activities and supporting other teams when required.

You will need to be able to work weekends usually 1 in 4, Saturday 9.00am-5.00pm and Sunday 10.00am-4.00pm and Bank Holidays on a rota basis.

Job Types: Full-time, Permanent

Salary: £21,000.00-£23,000.00 per year

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location