Operations Manager

Company Name:

Gemini Accident Repair Centres

Work Address:

Remote Based – Will require reporting into Gemini ARC Head Office and Site Locations.

Vacancy Title:

Operations Manager

Reporting to:

Head of Performance & Operations

Pay Rate:

In the range of £55,000- £65,000 dependable on experience, plus Car Allowance and Bonuses.

Holiday Entitlement

Standard Gemini entitlement + Bank holidays

Benefits:

Competitive

Working Hours:

Monday to Friday 08:00am – 17:00pm

The Role: Overview

Gemini Accident Repair Group are offering an exciting opportunity to join our expanding and already established Operations Team.

The role involves overseeing our UK Repair Network from an operations viewpoint and relies on working closely with both our site Managers and the Heads of the business to ensure all our key objectives are met.

Focus will be on Internal performance targets in line with our Key Insurance partners and the successful delivery of profitability and efficiency across the group.

A vital part of the role, will be people and continuous improvement, working within our operations team to establish an operating and performance model that meets our customer’s needs and delivers on our strategic growth plans.

We're looking for a solutions-focussed strategic thinker, who can bring their significant experience in the Accident Repair/Motor industry, operations, and people leadership, to create a best-in-class operations function with continuous improvement at its core.

The Role: Description

Gemini ARC’s performance is centred around customer satisfaction, KPI’s and targets that we must meet for the development of our relationship with our Key Insurance Partners, maintaining our reputation, and our expansion.

Reporting into our Head of Performance & Operations, this role will involve reviewing and promoting the customer strategy, overseeing operational requirements in the network and the all-important ‘here and now’.

The successful candidate will need to focus on developing relationships across the group in order to drive the operational needs for ‘Throughput, Performance and Financial expectations’ in each of the Gemini locations.

The performance targets include:

• Work with our Operations Analysis team to identify areas of focus in our sites.
• Always look to maximise the profitability and reputation of the business.
• Oversee activities at site level ensuring that all work is undertaken in a timely manner, focusing on the business requirement for daily throughput.
• Work with sites requiring special dedicated focus on coming back in line with business targets until a period where alignment has been achieved.
• Working alongside other operations team members and our in-house recruiter to ensure required staffing levels across the sites so that the business can run at optimum efficiency.
• Support Site Managers across the UK on a day-to-day basis with any escalated guidance
• On hand to offer support on Customer related issues to maintain our high level of customer satisfaction.
• Work with our Compliance team to maintain the highest standard throughout the business and in line with the requirements of BS10125.
• To be aware of all Health and Safety regulations and policies applicable to the business.
• Developing and working with our Site Managers, to promote ‘Best Practices and Working Together’ through means of workshops and weekly structured performance and team calls.

Requirements:

The ideal candidate will have:-

• At least 5 years’ experience in a similar role
• Good communication skills
• A passion for the automotive industry
• A good understanding of Insurer partnerships
• Must have a strong working knowledge regarding the business and must demonstrate a sound understanding of the technical issues

Employer Description:

Gemini ARC was established in July 2008, our experience in running highly efficient and professional body shops spans over 20 years. With 31 current locations across the UK and growing, we have partnerships with most major insurance companies and several vehicle manufacturers so we can demonstrate our commitment to quality and maintaining our goal of making the repair journey as stress free as possible for our customers.

Job Types: Full-time, Permanent

Salary: £55,000.00-£65,000.00 per year

Benefits:

• Company car
• Company pension

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Experience:

• Operations management: 5 years (required)

Work Location: One location

Reference ID: Operations Manager