Technical Support Engineer

Are you looking for the next step in your career? Do you want to help us grow our business? Join our team of Technical Support Personnel: you will enjoy a collaborative culture that empowers you to build a career you can be proud of!

Responsibility

The Technical Support Engineer is responsible for a wide range of tasks such as being responsible for Distributor, Dealer and end user support on the full product range and its applications, ensuring that the duties of a Technical Support Engineer, are fulfilled to a high standard and ensuring that you ‘lead by example’.

Leading (Expert Function)

· Providing a complete Engineering and Technical support on our range of milking machinery and Herd management systems

· Providing helpdesk support to our national and international distributor and dealer network on a 24/7/365 rota basis

· Maintaining accurate documentation and reports during and after site visits

· Analyse and Reports operational & functional issues on all Fullwood JOZ products and services

· Carry out commissioning of Conventional and Automated Milking Systems, in accordance with company procedures, throughout the UK and, when required, overseas.

Supporting (Support Function)

· Support R&D on issues resolution and testing of developments.

· Training on all Fullwood JOZ products and services in line with the company policy

· Assist in a supervisory or training role to help with the practical installation of new equipment on site and in a classroom environment.

Personal Traits & Skills

· High Performance attitude & drive; not wanting to be average in terms of personal development and achieving business results. Entrepreneurial attitude

· Equipped with strong and effective communication, interpersonal & listening skills.

· Positive, constructive attitude radiating energy and drive to accomplish goals & targets.

· Energy & focus to achieve - group - results in a professional manner.

· Self-starter; Able to work independently, preferably without supervision, but as part of the team.

· Creative & inquisitive; out of the box thinker

· Consulting & service attitude; a humble, but resolute behaviour

· Intrinsically motivated; eager to learn.

· Analytical; you can think strategically, and you can handle complexity.

· Assertive; not afraid to ask questions and to make mistakes.

· Capable of working with deadlines while ensuring high quality of results delivered.

· Representative, networker, eye for detail, able to make things happen.

· Equipped with strong ability to solve problems.

Background & Experience

Essential

· Electrical knowledge – HNC / Diploma level and certified to work on live equipment.

· Automation experience - PLC / Programming experience (e.g., Siemens)

· Mechanical skills – assembly and basic skills for assembling and fixing equipment.

· Experience within a similar position.

· Independent and solution focused.

· Willingness to travel regularly throughout the U.K and further afield.

· Ability to work independently with effective communication and interpersonal skills.

Desirable

· Experience in the agricultural sector, preferably dairy industry.

· Experience in hydraulics.

· Experienced in a classroom/ online training.

· Experience in Agricultural software programs.

· Knowledge of an additional European language, preferably French speaking.

What We Offer

· A permanent, fulltime position

· 37.5 weekly working hours

o Monday – Wednesday 08:00 to 17:00

o Thursday 08:00 to 16:30

o Friday 08:00 to 12:00

· EAP System

· 25 days holiday + bank holidays

· Long Service Award Scheme

· Salary Sacrifice pension scheme

Job Types: Full-time, Permanent

Salary: £20,467.24-£44,826.17 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Flexitime
• Free parking
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• Day shift
• Monday to Friday
• Night shift
• No weekends
• Weekend availability

Ability to commute/relocate:

• ELLESMERE: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in ELLESMERE