CX Account Executive

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies - from startups to public companies - worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

This position will be a part of the Enterprise sales organisation, that focuses on organisations (customers) with 500+ employees. This is an individual contributor role. As a part of that sales team you will participate in our new sales strategy and direction change for Freshworks CX products.

Key Responsibilities

• Sell the CX Freshworks suite of products to “new logo” customers in your territory
• Identify new CX opportunities, creating end to end sales lifecycle, direct and through the field
• Tier your accounts and prospect into them alongside your BDM, via tailored and relevant outreach campaigns (social, email and cold calling)
• Build, develop and manage your sales pipeline
• Lead and communicate effectively with other departments such as business development, marketing and pre-sales throughout the sales process
• Travel to customer locations and marketing events as needed
• Commit to continuous improvement and constant learning

• Minimum 4-7 years experience managing complex ”lead to close” sales cycles for customer service software; preferably in a strategic software sales environment with a focus on acquisition of new customers (Hunter role)
• Experienced in Value Selling and other key sales methodologies (Sandler, Challenger Sale, BASHO..etc)
• Domain knowledge and sales experience in the field of Customer Service Software is required
• Consistent overachievement of sales goals in a geographic territory selling complex software solutions
• Customer-oriented, extraordinary communication skills, high curiosity and an eagerness to learn are must-have traits

These are some benefits you can expect from us in return:

• Company funded Private Medical Insurance (PMI)
• Company funded Medical Cash Plan
• Company funded Life Assurance, Income Protection & Critical Illness insurances
• Qualifying workplace pension scheme with company contribution of up to 6%
• Learning & Reading budget of up to £1.000 per year
• Fitness budget of up to £30 per month
• Cycle-to-work scheme
• Enhanced Maternity Leave
• 25 days annual Paid-Time-Off (PTO)
• Free yoga classes twice a week
• Company Funded Employee Assistance Program (EAP) for both you and your family
• Long Service Awards
• Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.